Regional Operations Manager

**Regional Operations Manager (ROM) - Durango & Four Corners Area**

**RESPONSIBLE TO**: Director of Health Center Operations

**SALARY**:$$83,156.97- $93,593.91/year

**Schedule**: Mon-Fri 9a-5p and travel required for the role will be up to 50%.

**Location**:This position will be based in Durango, CO

**Summary**:Regional Operations Managers are responsible for directing the operational activities of the individual Health Centers within their Regional Zone. They are accountable for cultivating high-performing Health Center Managers that exceed expectations for Key Performance Indicators and comply with all compliance regulations and agency policy and procedures. To do this, Regional Operations Managers are expected to be strong leaders, mentors, and coaches and utilize those skills to build their management and staffing line.

This Regional Operations Manager (ROM) position will lead 4 health centers, 20+ teammates, and provide oversight of operations with complete accountability for approximately $4MM P&L. ROMs provide strategic and tactical leadership, counsel, and direction to the field management teams of those assigned facilities to ensure safe, efficient, and ethical patient care. Additionally, ROMs identify and develop strategic growth opportunities, monitor zone performance, and work closely with the Director of Health Center Operations (DHCO) and Deputy Director of Operations (DDO) to develop strategies in alignment with PPRMs mission and values.

**Travel is a big part of this role**: Although based in Durango, CO, this Regional Zone includes sites spread around the Four Corners area including health centers in Durango, CO, Farmington, NM, Cortez, CO, and Las Cruces, NM. Travel is required and is a significant portion of this role. Overnight Travel comprises approximately ~25% of scheduled work time. Travel expenses are covered.

**Qualifications**:You have experience in Healthcare. You have managed a healthcare team and know how to coach, mentor, and develop supervisors in healthcare settings. You see staff growth and development as central to successful teams. You have
** **3 to 5 years of supervision/management experience, a strong commitment to customer service, excellent communication, and are committed to cultivating a positive and inclusive culture. You can work independently while leading a team and are able to identify the root causes of problems and address & implement process improvements. You think critically through ideas and problems, are detailed oriented, and have efficient time management skills. You understand and have experience maintaining regulatory compliance. You may have a bachelor's degree in business, human services, or a health-related field

**Key Approaches to the Work**:
**Outstanding Supervisor**: You pride yourself on being a manager who empowers, models core values, and creates the conditions in which others can be successful as leaders and managers themselves. You are able to identify and motivate others around ambitious goals, as well as provide the coaching, feedback and support that enables your team to reach them and feel successful. You are a decisive and strategic decision-maker

**Adept relationship builder**: You build meaningful, trusting relationships and use your adept communication skills to help people feel valued and respected, even when things are tough. You identify solutions to challenges. You’re collaborative in nature and value collaboration, internally and externally to your team, as important in your work.

**Communication**: Key to your success is your ability to communicate clearly and effectively, verbally and in writing, so others understand and are invested in what you say. You use your skills to help solve problems, meeting people where they are and resolving challenges through thoughtful and respectful communication.

**Proactive Do-er**: You’re a get-stuff-done person, who can juggle multiple projects and prioritize to use time effectively and efficiently. You’re flexible and adjust when things change (because they always do) and you stay on top of various projects and priorities with relative ease. You look for solutions when you see problems and take initiative to make things better.

**Inclusion and Equity Champion**:You deeply value inclusion and actively contribute to a more equitable and inclusive organization. You are reflective and understand how your perspective is shaped and influenced by your identity. You accept responsibility for your own behavior and action in upholding an equitable and inclusive workplace.

**QUALIFICATIONS**:

- ** Managing High Performing Health Center Managers**: you’re responsible for creating a healthy work environment and the conditions for training, coaching, and supervision. You will provide support that ensures health center managers are skilled and successful in meeting the performance metrics established for their roles. You work diligently to build a strong and effective team tha