Customer Service Manager, Americas

Would you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees around the world. We live by our values - trust and be trusted, achieve together, renew with courage. Join us in creating a future beyond fossils

UPM Raflatac is looking for a Customer Service Manager located in Mexico City.

Greetings from your future manager
- “Are you looking for a challenging yet rewarding role leading a multi-national team? Our goal at Raflatac is to provide our customers high quality products and solutions with world class service. In this role, you will have an opportunity to help lead the transformation of Customer Service for the Americas Region. If this sounds like a good fit, come join the team” - _Ben Weaver, Sr. Customer Experience Manager

What you will do- Team Building and Strategy Implementation: Construct and manage a customer service team in Mexico City, leveraging UPM Raflatac's tools and strategies to serve all Americas.- Leadership and Resource Optimization: Guide proactive activities and manage resources efficiently for optimal customer service.- Performance Management: Handle Personal Performance Review processes, establish targets, and promote team growth.- Strategic Alignment: Ensure customer service strategies align with company objectives.- Project Engagement: Participate in and implement relevant sales and customer experience projects.- Cross-Functional Collaboration: Act as a key liaison between Customer Experience teams and other company departments.

Who you are- Experienced in Team Management: Skilled in building and leading customer service teams, especially within the Americas.- Customer Service Expertise: Proficient in customer service standards and optimization.- Strategic Thinker: Capable of analyzing and aligning customer service operations with company goals.- Leadership Abilities: Proven leadership skills with a focus on team support and development.- Effective Communicator: Strong in conveying strategies and facilitating interdepartmental collaboration.- Performance Management: Adept in conducting reviews and setting performance targets.

This is what we offer for you- A meaningful job - We have an inspiring purpose ‘We create a future beyond fossils. Our work is impactful and transformative.- A caring community - Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees.- Development opportunities - We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth.- Responsible employer - Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas from climate change to biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves.

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Additional information

Location: Mexico City, Mexico

UPM Raflatac offers high-quality self-adhesive paper and film products including label materials, graphics solutions and removable self-adhesive products. We operate 12 factories and deliver our sustainable and innovative products through our global network of distribution terminals. We are one of UPM’s growth businesses and employ around 3,300 people. Our sales reached almost EUR 2 billion (USD 2,1 billion) in 2022. Find out how we are labeling a smarter future beyond fossils at

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