Manager - Sme Enterprise Compute

hace 1 semana

Guadalajara, México Genpact A tiempo completo

**We are looking for a Manager - SME Enterprise Compute**

**Focus of the Function**:
Enhance skills under Compute and Cloud solutions like AAD, Proxy, Servers, EUC devices, VDI, Virtualization

**Why does this job exist**:
Insourcing strategy agreement for SME’s

What are the key initiatives & challenges facing this role in the next six months to three years:
This role contributes to the success of the EC vertical by adding more teeth and power to our current group and ensure we work closely with business discussions with customers as part solutioning / Transitions / Deployments

**Specific competences (Essential)**
- Should have good understanding with extensive hands-on experience on Active Directory Services, Servers Setup, Network services, Proxy, VDI
- Minimum 5+ years of hands-on skills on designing and implementing compute solutions
- Provide Lead technical SME support on all, including complex compute issues - liaising with customer representatives or vendors and supporting/directing other support staff where appropriate. This will include the support of new and existing products that come under the responsibility of the team
- Have the ability to maintain a lab environment for training, testing of new services and support of customers.
- IT Management Solutions like SCCM, Tanium, AirWatch, Teradici, Dell
- Should have good understanding about operating systems Windows/Linux, Windows 10
- Handle both re-active (customer call) and pro-active (monitoring) incidents.
- Ability to work in a virtual team environment.
- Ability to work with multiple teams with multi-geo distribution in multiple countries
- involved in problem management as the owner of the technical resolution Change management.
- Handle standard change request, according to our change control and risk review process.

**Specific competences (Desirable)**
- Certification in MS Technologies, Cloud, VMware
- Project Management
- Strong understanding of how Network solutions work

**Key Roles and Responsibilities**
- Technical SME- on Compute solutions like Proxy, MDM, Azure Active Directory, MS AD, Servers or VDI solutions
- Drive corresponding technical projects and delivery
- Prepare High level, low level design architecture for scopes technologies
- Work closely with OEM’s, Cross teams to deliver business solution, requirement
- Prepare plan of action for operation to make necessary changes in production
- Design and validation of new and current Platform.
- Needs to manage relationship and resolve dispute if any between internal and partner stakeholders
- Bring Industry best practices to ensure operational stability
- Drive Service improvement projects across in partnership with internal and partner teams
- Explore opportunities to optimize and ensure we are inline with customer requirements

Ability to commute/relocate:

- Guadalajara, Jal.: Reliably commute or planning to relocate before starting work (required)

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