Customer Success Journey Mapping Project Manager

Customer Success Journey Mapping Project ManagerThis role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.Aruba is redefining the “IT EDGE”. Creating new customer experiences by building intelligent spaces and digital workspaces. We are focused on campus, branch, mobility and the IoT to transform business models with the combined power of compute, context, control and secure connectivity.**North America Customer Success Journey Mapping Project Manager**Will be focused on managing multiple Journey Mapping projects which are a part of (a workstream of) larger Customer Success driven programs.How you´ll make your mark:- Continuously coordinating with Customer Success Program Managers to understand the** scope and timeline for each desired journey phase mapping project**:- Planning, executing, monitoring, controlling, and completing multiple **journey mapping projects from ideation through to completion**:- Managing project progression for each journey phase map project and adapting work as required to meet project deadlines- Providing detailed reports/status updates for each journey phase mapping project to the applicable Customer Success Program Manager- Scheduling and conducting journey mapping workshops, working sessions, and meetings with applicable stakeholders- Creating initial versions of the journey phase maps and **socializing each version with the applicable stakeholders to arrive at final versions**:- Coordinating with applicable stakeholders to identify and **document** the capabilities** (user stories) **which will need to be enabled as well as the documentation deliverables which will need to be produced for each finalized journey phase map- Providing finalized journey phase maps, identified user stories, and identified documentation deliverables to the applicable Customer Success Program Manager- Ensuring capabilities (user stories) and documentation deliverables produced are in line with the finalized journey phase map(s)- Ensuring documentation deliverables align to established standards and best practices- Populating repositories with final versions of the journey phase map(s) and associated documentation deliverables- Providing journey mapping best practices training when and where needed- Optimizing and improving overall journey mapping project management processes and approaches where necessary**About you**:- 3+ years in **Project management**:- Typically, first level and advanced level university degree- Project Management certification is an advantage**Knowledge and Skills**:- Ability to develop meaningful relationships, network, rapport and trust in a remote model- Knowledge of Project Management methodologies and tools- Proficient in Microsoft Office suite of tools (Excel, PowerPoint, Word)- Written and verbal communication, presentation, and persuasion skills; **fluency in English**:- Collaborative and team player- Critical thinking and problem solving- Active listening, influencing, and negotiation- Detail oriented- Issue and resolution management**Optional, Highly Recommended Skills**:- Prior experience in Customer Experience (CX) or Customer Success capacities- Familiarity with Waterfall versus Agile project management methodologies- Experience with Confluence, Microsoft Teams, Zoom, and Smartsheets- Knowledge of Miro a plus**Join us and make your mark****We offer**:- A competitive salary and extensive social benefits- Diverse and dynamic work environment- Work-life balance and support for career development- An amazing life inside the element Want to know more about it?Then let’s stay connectedHPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.mexicoaruba**Job**:Services**Job Level**:Specialist**Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.**HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.