Technical Consultant

hace 7 días

Ciudad de México CSG A tiempo completo

Hi, I'm

Laura Pérez

your Recruiter and guide to joining CSG. At CSG, you're more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channeling the power of all, we make ordinary customer and employee experiences extraordinary. Channel the power of YOU and begin the journey to becoming a CSGer.

What you'll do
- You will report to Sr Manager Service Management to contribute to technical and customer-focused position, deliver of professional services to fulfil customer requirements and exceed customer expectations.
- You will provide technical support for a variety of CSGi's software/ hardware-based solutions (incident management).
- Deliver a high quality of customer service
- Maintain close interaction with our teams
- Provide remote and on-site support and professional services to strategic customers
- Install and commission customer solutions
- Conduct solution acceptance testing and handover

You should have
- Bachelor's degree in Systems, Engineering, related field, or equivalent experience
- 6 months experience on Customer Service
- Experience doing Technical Troubleshooting
- Customer Support Interaction with Mobile Operators in the Region.
- Experience in MySQL, Oracle
- Experience in Linux installation and administration
- Experience in Development/Scripting skills - Perl, Bash, JavaScript, and Ansible®
- Proficient in English in a business environment

Who will love this job
- An trusted team player - you know how to connect and communicate with your audience(s) around the world and create safe environments to voice diverse opinions, foster diversity and belonging and above all treat people with respect
- A growth driver - you have a mindset that anticipates and adapts to changing needs and can bring partners together to contribute and work toward a shared vision
- A game changer - you dream big and push the limits of what's possible to improve for yourself and others
- A leader - you excel leading your own projects and produce impactful outcomes while dedicating time to mentor those around you to help them grow
- A strategist - you're curious and find inventive ways to implement ideas that lead to business simplification outcomes and solutions

Perks & Benefits
- Work from Home, in-office, or hybrid
- Paid Vacation, Birthday, Volunteer and Holiday Time Off
- Education Reimbursement
- And so much more

Our Story
- CSG

empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are good people who are committed to doing good work. We're high on respect and low on ego, making us an easy company to do business with and a best place to work. We cultivate a culture based on integrity, innovation and impact across all our

locations

, so our people show up as the most authentic version of themselves and can work together to build a more future-ready world.

LI-Remote

Location(s):
MX.Santa Fe.RemoteBR.Londrina.Remote, BR.Sao Paulo.Remote, CO.Bogota.Remote

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