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Ensure the deployment of Arkik's Ready Mix Suite offering from prospecting support to solution implementation, operational continuity and customer success with the use of Arkik's Ready Mix Suite._ **Main Responsibilities**: - Technical Evaluation of the plant - Visit to the plant to validate the physical-electromechanical conditions of the plant based on the format "Review of dosing plants" prior to the implementation of Arkik with a client. - Level 1 and Level 2 Support **Position Challenges**: - Support in the investigation of possible causes that lead to claims by the final consumer. - Provide technical advice to the client, on possible physical adaptations to the plant to increase productivity - Telephone advice without internet network connection - Solve failures that produce downtime - Provide advice to staff on failures that are not typical of the automatic system - Telephone advice to a desperate client **Qualifications**: - General: - Engineering (ideal Mechatronics Engineer, Electronics, Mechanic, Electrician, or Mechanic Administrator) - Ability to work in both operational and administrative areas - Data analysis. **Internal/External Relations**: Internal: - CEMEX Commercial Advisors - Arkik Commercial Advisors - CEMEX Product Technical Advisors / Implementation Managers - Arkik Technical Advisors - Arkik Development Team - L1 Arkik Support Team External: - Owners and administrative staff of the Arkik client - Plant Managers and Client Dispensers - Customer Maintenance Managers - Suppliers of electrical and mechanical installations - Arkik Equipment Suppliers **CEMEX Diversity and Inclusion Statement**: - At CEMEX, we recognize the diversity of the world in which we live and in which we do business. We respect diversity, we address the inclusion and non-discrimination of any talented person, regardless of gender, physical ability, age, sexual orientation, culture, ethnicity, religion, political affiliation, marital status, pregnancy / maternity / paternity and nationality. We promote a culture of equity for the construction of a sustainable business and the well-being and development of CEMEX employees._
