Customer Success Manager
hace 2 días
VIVO offers excellent benefits and vibrant corporate culture. In addition to being recognized as a Procurement leader, Vivo has won numerous accolades in the Ariba and SAP Industry, including several “Services Partner of the Year” awards.**Job Description Overview**A Customer Success Manager’s responsibilities include supporting customers as they transition from sales prospects, building close relationships that often last beyond any one project or job-order lasting process ownership with the business itself.Ultimately, you will work directly with clients to help solve their problems and ensure their satisfaction while they are active accounts with us. You will also work closely with other employees to ensure customer questions and concerns are addressed in a timely manner.**Duties and Responsibilities**- Establish clear retention goals and process milestones for the client and employees to work toward- Assist customers as needed with setting up and navigating programs or software associated with a product or service- Experience working to promote the value of the product and upsell services and products with brand image and promoting value through customer experience- Assist in creating training courses and educational materials for other members of the department- Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company- Promote an energetic fan base for products and locate brand ambassadors to share the product's benefits and value- Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs- Optimize existing processes within the company and actively enhance all Customer Success initiatives**Qualifications for Customer Success**- 3-5 years of experience in customer service or customer success position is strongly preferred- Experience working with brand image and promoting value through customer experience- Exceptional ability to communicate and foster positive business relationships- SAP ISBN Technical skills required, as they relate for the use of the product to service to be sold- Accountability and personal organization are essential- Experience in managing a diverse group and training each according to company standards- Ability to establish milestones and keep all team members on task- Experience analyzing and optimizing the existing processes in the Customer Success department- Deep understanding of customers' concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed- Excellent presentation and communication skills and fluency in written and spoken Spanish and English**Here’s What to Expect**:- Entrepreneurship at work- Highly competitive pay and outstanding benefits and bonus structure- Work in conjunction with high-caliber SAP professionals- World-class benefits that start on day one- Health Insurance- A fun and collaborative environment
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Customer Success Manager
hace 4 semanas
Monterrey, México Sutherland A tiempo completoWe are seeking a motivated and passionate person to join us as a **Customer Success Manager**. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!**Responsibilities**:- Develop strong customer relationships and...
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Customer Success Manager
hace 4 semanas
Monterrey, México Axented A tiempo completoYou are passionate about data. As Customer Success Manager, you will be responsible for the Customer Success area, leading the efforts to provide the best customer service, improving the conversion times from prospects to customers on our platform. You will work with the Growth and Product teams to improve and increase the placement of mortgage loans. We...
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Monterrey Freight Customer Success Manager
hace 4 semanas
Monterrey, México Cargado, Inc. A tiempo completoA leading logistics technology firm in Monterrey, NL is seeking a Customer Success Manager to manage its current customer base. The ideal candidate will have over 5 years of experience in a consultative, customer-facing role and demonstrate success in driving customer satisfaction. Responsibilities include leading onboarding sessions, fostering strong...
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Monterrey Freight Customer Success Manager
hace 3 semanas
Monterrey, México Cargado, Inc. A tiempo completoA leading logistics technology firm in Monterrey, NL is seeking a Customer Success Manager to manage its current customer base. The ideal candidate will have over 5 years of experience in a consultative, customer-facing role and demonstrate success in driving customer satisfaction. Responsibilities include leading onboarding sessions, fostering strong...
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Jr Customer Success Manager
hace 2 semanas
Monterrey, México Sutherland A tiempo completoWe are seeking a motivated and passionate person to join us as a Jr **Customer Success Manager.** We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!**Jr Customer Success Manager in this role get to**:- Develop...
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Customer Success
hace 5 días
Monterrey, México Bond A tiempo completo**Bond** es una empresa que conecta oportunidades con talento joven, estamos buscando a un **Customer Success **para una de nuestras empresas aliadas, **Nufi.** **RESPONSABILIDADES** - OnBoarding de los clientes y orientarlos a través del funcionamiento de nuestra plataforma para que los clientes puedan sacar el mayor valor de nuestra solución. - Analizar...
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Customer Success Account Manager
hace 1 semana
Monterrey, México Microsoft A tiempo completoBuilds and executes shared plans with customers. Manages customer executive relationships through business reviews, strategic escalations, and administration of customer contracts. Enable customers to use their benefits effectively. Provides direction for other members of the Account Team to develop a deep understanding of their customer’s business and...
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Customer Success Account Manager
hace 4 semanas
Monterrey, México Microsoft A tiempo completoThe Customer Success Account Manager builds and executes shared plans with customers. Manages customer executive relationships through business reviews, strategic escalations, and administration of customer contracts. Enable customers to use their benefits effectively. Provides direction for other members of the Account Team to develop a deep understanding...
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Customer Success Manager
hace 2 días
Monterrey, México Vivo Consulting A tiempo completoVIVO offers excellent benefits and vibrant corporate culture. In addition to being recognized as a Procurement leader, Vivo has won numerous accolades in the Ariba and SAP Industry, including several “Services Partner of the Year” awards. **Job Description Overview** A Customer Success Manager’s responsibilities include supporting customers as they...
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Jr Customer Success Manager
hace 2 semanas
Monterrey, México Sutherland A tiempo completoWe are seeking a motivated and passionate person to join us as a Jr Customer Success Manager. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Responsibilities Develop strong customer relationships and serve...
