Customer Success Manager
hace 3 semanas
VIVO offers excellent benefits and vibrant corporate culture. In addition to being recognized as a Procurement leader, Vivo has won numerous accolades in the Ariba and SAP Industry, including several “Services Partner of the Year” awards.**Job Description Overview**A Customer Success Manager’s responsibilities include supporting customers as they transition from sales prospects, building close relationships that often last beyond any one project or job-order lasting process ownership with the business itself.Ultimately, you will work directly with clients to help solve their problems and ensure their satisfaction while they are active accounts with us. You will also work closely with other employees to ensure customer questions and concerns are addressed in a timely manner.**Duties and Responsibilities**- Establish clear retention goals and process milestones for the client and employees to work toward- Assist customers as needed with setting up and navigating programs or software associated with a product or service- Experience working to promote the value of the product and upsell services and products with brand image and promoting value through customer experience- Assist in creating training courses and educational materials for other members of the department- Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company- Promote an energetic fan base for products and locate brand ambassadors to share the product's benefits and value- Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs- Optimize existing processes within the company and actively enhance all Customer Success initiatives**Qualifications for Customer Success**- 3-5 years of experience in customer service or customer success position is strongly preferred- Experience working with brand image and promoting value through customer experience- Exceptional ability to communicate and foster positive business relationships- SAP ISBN Technical skills required, as they relate for the use of the product to service to be sold- Accountability and personal organization are essential- Experience in managing a diverse group and training each according to company standards- Ability to establish milestones and keep all team members on task- Experience analyzing and optimizing the existing processes in the Customer Success department- Deep understanding of customers' concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed- Excellent presentation and communication skills and fluency in written and spoken Spanish and English**Here’s What to Expect**:- Entrepreneurship at work- Highly competitive pay and outstanding benefits and bonus structure- Work in conjunction with high-caliber SAP professionals- World-class benefits that start on day one- Health Insurance- A fun and collaborative environment
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Customer Success Account Manager
hace 3 semanas
Monterrey, México Microsoft A tiempo completoBuilds and executes shared plans with customers.Manages customer executive relationships through business reviews, strategic escalations, and administration of customer contracts.Enable customers to use their benefits effectively.Provides direction for other members of the Account Team to develop a deep understanding of their customer's business and...
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Customer Success Manager
hace 10 minutos
Monterrey, Mexico; Santiago de Querétaro, Mexico RELEX Solutions A tiempo completoWe are now looking for a full-time Customer Success Manager – US LATAM (Remote) to join our RELEX family in the US You'll join a diverse team of 19 people, who will help you succeed in your new role. Together the team ensures every customer gets the most value from our solution, all while maintaining healthy margins and SaaS revenue to support our...
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Senior Customer Success Manager
hace 2 semanas
Monterrey, México BlueConic A tiempo completoFull-time, Remote (Mexico City or Monterrey) - Hurry up! We’ve got a dream to build!_ BlueConic is an international, high-growth SaaS company in the martech space. Built and supported by teams across the United States and around the globe, our industry-first customer data operating system empowers marketing and growth doers with an unmatched range of...
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Customer Success Specialist
hace 2 días
Monterrey, México Brella A tiempo completo**Hey there! Here is Brella in a nutshell**:Established in 2016, Brella has already helped hundreds of thousands of people at events find jobs, colleagues, investors etc. and is on a path towards rapid international scaling. We provide the world’s smartest event app for events with the heart of networking and so far we have digitally transformed thousands...
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Customer Success Specialist
hace 3 semanas
Monterrey, México Brella A tiempo completoAbout Brella Hey there! Here is Brella in a nutshellEstablished in ****, Brella has already helped hundreds of thousands of people at events find jobs, colleagues, investors etc. and is on a path towards rapid international scaling.We provide the world's smartest event app for events with the heart of networking and so far we have digitally transformed...
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Customer Success Manager B2B 100 Home Office
hace 7 días
Monterrey, México DIREX A tiempo completo**Vacante para la empresa DIREX en Monterrey, Nuevo León**: Empresa en Monterrey NL Solicita: Customer Success Manager Detalles Generales: Control total de Area de Customer Success Incrementar el valor de la cartera de clientes Renovar Cuentas Supervisar la salud de las cuentas Comunicación entre los departamentos Sueldo 65,000 mensuales Resultados...
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Customer Success Associate Tech Saas
hace 3 semanas
Monterrey, México Sutherland A tiempo completoDescripción del trabajo A leading customer service provider located in Monterrey is seeking a motivated Jr Customer Success Manager to foster strong customer relationships and ensure satisfaction. Responsabilidades Managing customer adoption campaigns. Collaborating across departments. Requisitos Experience in account management within technology and...
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Software Customer Success Manager
hace 3 semanas
Monterrey, México Wiser Solutions A tiempo completoCompany DescriptionUnique opportunity to jump into the business side of a fast-growing global commerce execution leader and make a meaningful impact on one of the core drivers of our success. If you are driven by your concern for others, are analytical by nature, and want an opportunity to grow with a company in an environment with smart down-to-earth...
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Senior Retail Tech Customer Success Leader
hace 3 semanas
Monterrey, México Snatch Up Jobs A tiempo completoA leading retail technology firm in Monterrey is seeking a Customer Success Manager to ensure client success using an advanced retail planning platform. The ideal candidate should have at least 3 years of experience in retail planning, excellent analytical skills, and the ability to build strong client relationships. This role offers a dynamic opportunity to...
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Customer Success Manager
hace 2 días
Monterrey, México Blue Yonder A tiempo completoBlue Yonder Title: Customer Success Advisor Intermediate- Overview- We partner with our customers to ensure they are maximizing value from their Blue Yonder products. You’ll develop a deep understanding of the business operations and challenges of your assigned customers, understanding them in the context of their industry. You will be building long-term...
