Lsp Customer Success Manager

**THE TEAM**
The **Corporate Sales team** is focused on the Global Domination of corporate companies. Our approach is to maximize our existing relationships with customers, retaining them through delivering excellence, and a huge focus on growing these accounts.

Our new business growth focus is threefold:

- **Cross-selling** to our existing customers with multiple products and solving multiple challenges for them
- **New business with other departments,** countries, and regions for global domination
- **New business with new organizations from leads** we have met at events, hunted, visited our website

Our interdependent teams work together to have the right people doing the right productive tasks. We ensure meaningful contact with our customers quarterly, so Interprefy remains top of mind, and we are a company's first choice for their multi-lingual needs. We have a sales cycle, not a line, and are constantly looking at how we add value strategically to our customers for us to be in a mutually beneficial business relationship.

The **LSP (Language Service Provider) sales team** is a vital division within the Strategic Partnership sales pillar and part of the wider sales team at Interprefy. This team focuses on **establishing and fostering partnerships with language service providers** to facilitate the adoption and integration of Interprefy's language solutions into their offerings.

**THE ROLE- KEY RESPONSIBILITIES**

The **LSP Customer Success Manager** at Interprefy **oversees the Language Service Provider (LSP) partner network, ensuring their success and growth within the organization**.
This role requires a **solution-oriented**, **positive**, and **forward-thinking** individual who **excels in timely and effective communication** with partners.
Responsibilities include **retaining and growing the partner network**, **responding to inquiries**, and **keeping partners informed** about industry advancements and Interprefy AI. The role involves **adding value to partners**, identifying **upsell and cross-sell opportunities**, and collaborating with the LSP Partner Manager to attract and develop new partners. Reporting directly to the Strategic Partnership Team Manager, this position offers growth opportunities within a dynamic and expanding organization.

**Role responsibilities**:

- Preparing quotes for LSP clients in ISP, especially those who don't have access to ISP.
- Make sure interpreter training and interpreters are booked when needed.
- Filling in vendor forms or any other documentation requested by clients.
- Providing support in event handovers to Operations and Accounting teams
- Providing general support to the respective sales division
- Assisting in pre-sales activities
- Participation in meetings with client
- Providing customer service, and managing several customer accounts
- Providing any necessary data to the sales team
- Awareness throughout the whole event process from a customer service perspective
- Liaise with accounting for effective and accurate invoicing
- Feedback collation and analysis
- Internal reporting

**KEY EXPERIENCES AND COMPETENCIES**
- Confidence to meet with customers over Teams meetings and make customer phone calls
- Confidence to liaise with external and internal stakeholders at C-level
- Attention to detail
- Technology savvy
- Work independently
- Carry the workload independently while maintaining consistent quality.
- Building relationships
- Follow processes, systems, and documentation; identify issues or barriers to efficiency; recommend improvements
- Communication skills - active listening, negotiation, conflict resolution
- Willingness to learn, adaptive to quick changes.
- Quick learner, operational excellence
- Attention to detail
- Team player and can follow instruction
- Proficient in English

**Job Types**: Full-time, Permanent

Pay: From $25,790.00 per month

**Language**:

- C-level English (required)