Manager, Latam Network Platform

hace 7 días

Ciudad de México Warner Bros. Discovery A tiempo completo

**_Welcome to Warner Bros. Discoverythe stuff dreams are made of._**

**Who We Are**

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the _storytellers_ bringing our characters to life, the_ creators_ bringing them to your living rooms and the _dreamers_ creating what’s next

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your New Role**:
The Manager LATAM Network Platform role will be responsible for leading the LATAM Network Engineering Teams around the support and strategic improvement of the global network platform. The individual will be evaluating processes regularly to ensure expected outcomes are achieved in the most efficient way along with identifying service improvements and document those improvements to help ensure standards and processes are followed.

Your Role Accountabilities:
**OPERATIONS/PROJECT MANAGEMENT**
- Effectively lead a team of network engineers supporting all WBD network infrastructure and services 24*7 by responding to and resolving all requests and trouble tickets within the stipulated SLA time
- Clearly understand the root cause of all network outages and take remediation steps to prevent the recurrence of the problem
- Ability to prioritize work across a team based on business criticalities and also be flexible to work on ad hoc tasks as assigned by the director
- Fully understand and have your team adhere to the team’s network standards and procedures both in technical and functional areas
- Maintain positive relationships with all user communities, peers and the management team
- Perform other duties as needed

Qualifications & Experiences:

- Bachelor’s degree in Computer Science, Information Technology, Information Systems or similar
- Minimum of 7 years of experience in system administration in an enterprise network production environment
- Experience leading a technical team or projects required
- Process oriented manager with strong execution and follow-through skills
- Able to perform multiple tasks simultaneously and prioritize self and team
- Strong and consistent customer service and communication skills
- Willingness to work a flexible schedule
- Strong team member with self-motivation and desires to improve the infrastructure
- Excellent troubleshooting, analytical and problem-solving skills
- Must participate in a management on-call rotation for out of hours support
- Minimal travel anticipated for this position
- Must have the legal right to work in Mexico

**How We Get Things Done**

**Championing Inclusion at WBD

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