Marketing Manager

**Additional Information**
**Job Number**25200608
**Job Category**Sales & Marketing
**Location**Mexico Regional Office, Ejercito Nacional No. 350 Suite 4C, Mexico City, MÉX, Mexico, 11560
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Management

**Position Title: MANAGER,**MARKETING SUPPORT** Date Created**:DECEMBER 2025

** Primary Job Family**:Sales & Marketing**

**Career Band: MRP**:
**Reports to**:VP MARKETING

** Department**:FIELD MARKETING

**ADMIN ASSISTANT (Shared service)**

**JOB SUMMARY**

The **Manager, Marketing Support** ensures the Marketing organization runs smoothly day‑to‑day, acting as a PMO who drives operational excellence. The role supports the VP Marketing, oversees Marketing Budget and contract tracking, builds job aids and SOPs, and coordinates communications so hotels clearly see—and can leverage—the work produced by the CALA Continent Marketing and shared services teams.

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We’re seeking a highly organized, solutions‑oriented Manager to keep our Marketing engine running smoothly. Acting as a light PMO- think of an air traffic controller for Marketing, you’ll set cadence, drive process discipline, and ensure operational excellence across Brand, Digital, Partnership, Loyalty and Field Marketing. You will own Marketing Budget and invoice tracking, publish clear job aids/SOPs for hotels, and coordinate communications so hotels can see—and use—the work we produce. This role partners cross‑functionally within Commercial Services to unblock dependencies, accelerate asset pull‑through, and improve visibility of deliverables to properties._

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You’ll succeed here if you: love turning complexity into simple, organized processes; write clearly; track details flawlessly; and enjoy helping teams work smarter through better tools, job aids, and communication._

CANDIDATE PROFILE

Education and Experience:

- Bachelor degree
- 3+ years of manager experience in Hotel industry or property experience. Multiproperty or regional oversight preferred.
- Exceptional written communication, impeccable proofreading skills, outstanding grammar and attention to detail; **bilingual English/Spanish strongly preferred** for CALA communications.
- Comfortable operating as a light **PMO**, with strong organization, follow‑through, and proven record of stakeholder management
- Self-starter and ability to work independently - a must
- Must be a team player and collaborate well with multiple stakeholders. Multi-tasks, prioritizes, and meets deadlines in a timely manner
- Work effectively in a fast-paced environment and consistently demonstrate a high level of organizational skills
- Working knowledge of key database systems, Microsoft Office (incl. Outlook, Teams, Excel, PowerPoint & Word) and Adobe Pro.

**CORE WORK ACTIVITIES**

The following are specific responsibilities and contributions critical to the successful performance of the position:
**Operational Excellence & PMO**
- Establish governance, calendars, status reporting, and work‑intake processes; track deliverables and dependencies across Brand, Digital, Social, PR, and Field Marketing
- Map and continuously improve processes (e.g., RACI, playbooks); publish job aids that clarify ownership and handoffs.
- Create and maintain clear job aids/SOPs for hotels and internal teams (e.g., how‑to guides, checklists, RACI matrices), and curate best‑practice examples for easy reuse

**Manage Marketing Budget invoices, contracts**
- Help us manage the Continent Marketing Budget ensuring that each allocation is done to the proper line item in Marketing Budget spreadsheet and according to each Finance billing string
- Review and submit invoices for marketing efforts ensuring requestor signature, VP Marketing and CSMO and Manage submission process in the internal invoice processing system in a timely and accurate manner.
- Process any Marketing contracts through Docusign SSO ensuring the corresponding Legal approval and threshold.

**Team Meetings, Quarterly Recaps and SMF Annual Summaries**
- Partner with Brand, Digital, Social, Field Marketing, and Finance to align calendars, dependencies, and deliverables; escalate risks early and propose solutions
- Review Weekly Newsletter that includes Marketing content, obtaining approval of each SME Ensuring that company policies and procedures are followed. Reviews and optimizes processes according to changing needs and informs changes to the different teams.
- Organize Marketing Webinars, trainings and meetings ensure that material and decks are prepared with speaking note ahead of time.
- Create frameworks to collect Marketing deck activities and ensure it is updated on a monthly basis, coordinate annual SFM summaries per Finance requirements to be shared with hotels and owner groups
- Ensure adherence to Corporate Advertising and Marketing Communications standards, brand standards, and format guidelines
- Ensure marketing information, distribution lists, organization charts are accurate, complete, timely,