Sales Operations Manager

**Position**: Sales Operations Manager
***:
Arrow Electronics is a global provider of technology products, services, and solutions, and is recognized as a Fortune 500 company ranked 133. The company supports a wide range of industries, including aerospace and defense, automotive, communications, computing, consumer electronics, industrial, and healthcare. Headquartered in Centennial, Colorado, Arrow Electronics operates in over 85 countries and serves more than 220,000 customers worldwide.

The company's broad portfolio spans electronic components and enterprise computing solutions, helping customers innovate and bring new technologies to market. With annual sales exceeding $30 billion, Arrow Electronics prides itself on delivering value-added services and comprehensive support, from design and engineering to supply chain management and logistics. This extensive range of services positions Arrow Electronics as a trusted partner for businesses looking to navigate the ever-evolving technology landscape.

**What You’ll Be Doing**:

- Manages and oversees the processing of sales orders ensuring accurate receipt and booking, tracking sales shipments, delivery, billing and backlog activities, providing internal sales reports, responding to inquiries regarding status of orders and resolves customer order difficulties.
- Manages all facets of customer retention (CRM) including participating in the resolution of customer concerns and defining and developing a customer contact strategy.
- Manages return materials authorization (RMA) processes for ensuring customer returns, exchanges, service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved.
- Resolve escalated operational related issues including vendor concerns, contract reviews, new programs.
- Assign, design and create new processes for special services/programs for customer. Manages market research to determine special pricing for non
- standard items in the interests of ensuring appropriate profit margins are reached and maintained.
- Selects, develops, and evaluates personnel to ensure the efficient operation of the function. Manage staff including personnel development, hiring, training, etc. Monitor and review work of staff.
- May manage customer quotes activities in line with customer specific strategies, quoting processes, and order management.

**What We Are Looking For**:

- Typically requires 5-7 years of related experience with a 4 year degree; or 3 years and an advanced degree; or equivalent work experience
- Intermediate knowledge of Microsoft Excel
- Ability to communicate fluently in English
- Experience with an ERP or CRM is a plus

**Work Arrangement**:

- Fully In Office: Monday-Friday

**What’s In It For You**:
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
- 30 days of Christmas bonus
- 40% vacation premium
- 12 vacation days plus 2 floating days, sick days and holidays
- Vision and Dental Assistance
- Life Insurance
- Healthcare Insurance
- 10% Food/Pantry Vouchers
- Restaurant Vouchers
- 13% Savings Fund
- Growth Opportunities, and more

LI-AM2

**Annual Hiring Range/Hourly Rate**:
$49,400.00 - $62,521.42 MXN Monthly

**Location**: MX-JAL-Tlaquepaque, Mexico (HPE Guad office)
***Time Type**: Full time
***Job Category**: Business Support

**EEO Statement**:
Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico)