Onboarding (Kyc) Specialist

**Onboarding (KYC) Specialist**

Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you.

Join our team. The Customer Onboarding (KYC) Team is accountable for supporting customer vetting and entitlement activities to ensure compliance with Thomson Reuters policy, third-party requirements, and regulatory obligations. The Onboarding Specialist is a key member of the team supporting senior team members with customer vetting and onboarding activities and is part of the Enterprise Risk & Compliance (R&C) program within the Thomson Reuters Operations & Technology organization. This position reports directly to the Senior Director, Global Compliance Operations, and will work very closely with colleagues across the R&C compliance team as well as various Thomson Reuters departments including segment/sales, services, commercial excellence, and product.

**About the Role**:
In this opportunity as an **Onboarding (KYC) Specialist**, you will:

- Support customer due diligence reviews to ensure customer documentation and information is received in a timely manner by working with internal partners and directly with customers
- Manage the customer re-validating process
- Handle general account maintenance
- Support team leaders in relation to monthly reporting and QA reviews
- Act as a business resource to internal business partners to address routine and non-standard issues ensuring onboarding protocols are followed and business needs are met
- Support the ongoing evolution and execution of the overall customer onboarding program
- Generate and retrieve data for reporting purposes as requested
- Assist with projects as needed and other duties as assigned

**About You**

You could be fit for the role if your background includes:

- Bachelor’s Degree
- Prior experience in a customer service or order management role
- Project management skills
- 1-2 years of general business experience
- Clear and effective communication skills (written and verbal) focused on excellent customer service.
- Excellent attention to detail and organizational ability
- Ability to meet deadlines under pressure
- Excellent PC skills and familiarity with Microsoft 365 and secure cloud services (including SharePoint and Teams), SAP, and Salesforce required; familiarity or experience with data visualization software (e.g., PowerBI, Tableaux), data analytics (e.g., Alteryx), and risk & compliance solutions (e.g., MetricStream) a plus.
- Ability to establish and maintain productive internal business relationships
- High level of initiative and ability to perform in a fast-paced, matrix environment
- Excited about innovation
- Team player with a collaborative mindset.

**Location: CDMX**

**What’s in it **F**or **Y**ou**?**

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

- ** Hybrid Work Model**:Currently, as part of our COVID-19 response, our employees are working remotely and following local COVID-19 bylaws and guidelines with the majority of our offices planning to remain remote until further notice. Upon return, we will embrace a hybrid work environment consisting of in-office and remote work.
- ** Culture**: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more
- ** Wellbeing**: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: company-wide Mental Health Day Off; Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing
- ** Learning & Development**: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking
- ** Social Impact**: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
- ** Purpose Driven Work**: We have a superpower that we’ve never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

**#LI-EG1**:
Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accountin