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Customer Support Representative
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**Job Title: Customer Support Representative**
**Job Location: On-Site (Chapultepec, Guadalajara)**
**Start Date: 1-April 2025**
**Engagement Type: 6-Month Contract**
**Responsibilities**:
- Offer customer support via mainly phone calls as level 1 personnel and face of the company
- Resolving customer complaints brought to your attention
- Bring your strategies and ideas to keep customers engaged and engrossed
- Learn from others and develop yourself as a customer service professional
- Open, manage and resolve Tier 1 Tickets
**MUST HAVES**:
- Excellent verbal and written English communication skills
- Basic knowledge of technology/computer skills for ticket management, use of CRMs
- High school diploma/GED required (Associate degree preferred)
- Self-starter, patient and punctual
- Team-player, Proactiveness with a go-getter attitude
- Must be comfortable with long calls all day
**GOOD TO HAVE**:
- 6 months plus work experience in Customer Support role
- Bilingual/trilingual is an advantage
- Knowledge of mediation and conflict resolution techniques
**NOTE**:
- This job offer is for Mexico nationals only and its work-on-site at TFT-Mexico office premises
- Work timings: Mon-Fri, 8 am - 4.30 pm CT
- Training would be provided for the product/platform
**What you can expect working at Think Future Technologies**:
1. Open Culture: We provide a hierarchy free culture where you can connect with the leadership & share ideas
2. Learning Environment: We strongly believe in Reskilling our partners & providing multiple opportunities such as professional certifications, and MOOC courses to promote learning
3. We have a Glassdoor rating of 4.3 which showcases our commitment to give a positive experience to all stakeholders
Pay: $16,000.00 - $17,000.00 per month
Ability to commute/relocate:
- 45134, La Moraleja, Jal.: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Do you agree to gross pay of 17k MXN plus benefits for a 5-months' Fixed-term contract?
**Language**:
- English (required)
Work Location: In person
Expected Start Date: 20/06/2025
