Aws Solutions Architect

Job Function: Cloud & Software Services Why SoftwareONE?: We are a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland. Our 8,700 employees support our approximately 65,000 customers in their digital transformation. This includes helping with the design and implementation of the whole technological strategy, being a trustful partner by purchasing the optimal software and cloud solution, and managing and optimizing the software inventory. The role: **A** **re you ready for this adventure?** This position will be supporting technical and support issues by being able to define root causes using technical knowledge and experience. Supporting North America and Latin America customers. This individual can troubleshoot, understand, and resolve difficult and complex issues. It also utilizes advanced technical knowledge that leads to problem-solving scenarios for customers. This professional demonstrates high expertise in AWS Public Cloud and an advanced understanding of IaaS, SaaS, and PaaS. A willingness to work on-call rotation during required time frames. - IT Remote troubleshooting and diagnosis skills. - AWS Accounts and Organizations. - Security, Identity, and Compliance. - Operating System/EC2 Patching and AWS AD. Management. - Create and Manage ECS and EKS Containers. - Create and Manage EKS Clusters and associated Services. - Understanding and administration of all complex services. - Backup and restores for Databases in AWS. - Install and manage Antivirus solutions on AWS. - Configure and Manage AWS Backup. - Perform manual and automated backup restore. - Interact with Tier 1 and Tier 2 technical support technicians providing support and guidance on difficult issues. - AWS Workspaces. - Applications and Middleware, installation, and upgrade. - Responding and assisting with high-priority escalations. - Ensure customer and partner inquiries are responded to within established SLAs and KPIs. - Act as a backup for Tier 1 and Tier 2 technicians. - Provide Root Cause Analysis as needed. - Provides technical leadership and support and resolves problems of a comprehensive and complex nature. - Experience with implementations, design, and architecture for AWS, Backups, Storage, - Experience using public cloud technologies, security, storage, and advanced networking architectures and interconnectivity. - Technical experience developing automation tools and scripts - Troubleshoot, describe, and understand cloud concepts and associated technical functions. - Manage user identity, access, and authentication. - Experience with Monitoring and Alerting of virtual instances. - Experience using ticketing systems. - Understanding of ticket troubleshooting and resolution. - Understanding of tiered escalation paths best practices. - Create and maintain documentation. - Ability to manage different customer tenants. - Able to handle technical escalations for more advanced inquiries. - Support hybrid networking, networking infrastructure, and VPNs. What we need to see from you: **Y** **our experience** For the Solutions Architect role, we would expect you to have: - Bachelor’s degree in IT Industry and or equivalent experience. - 5+ years of experience in providing technical support. - 5+ years of technical support experience. - Experience working in an enterprise helpdesk or service desk environment. - Managed Services Provider (MSP) experience. - Experience with PowerShell Scripting. - Excellent Customer Service skills. - Able to speak and write in English fluently and professionally. (Support US-based customers) **Knowledge and certifications** - ** Network+, AWS Cloud Practitioner, AWS Solutions Architect Associate, Solutions Architect Professional.** **Why should you join our team?** - Employee Recognitions Programs - A variety of training and development opportunities - A work-life balance - Vacations - Employee Referral Bonus Program - Multicultural team interaction - Giving back to society - employee initiatives - ONE TREE PLANTED -> one tree for each hiring globally - Corporate events/ team buildings