Latam External Fulfillment Program Manager, Profitability, External Fulfillment, Analytics

hace 2 días

Ciudad de México Amazon A tiempo completo

DESCRIPTION

Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience, Amazon continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. Amazon’s vision is to offer the earth’s largest selection and lowest prices to our customers.
The Program Support Associate will be part of Marketplace operations and expansion in Mexico. The job requires someone who has a larger picture of customer and seller experience in mind and a high willingness to take ownership. You will be responsible for ensuring a world class Seller experience in one of Amazon’s fastest growing business and highest impact initiatives. You will work with internal areas such as Operations, Transportation, Sales and Seller Support, and a variety of internal and external partners to ensure the smooth growth of the business.

Roles and Responsibilities:

- Deliver results through extensive cross functional integration with multiple Amazon internal teams
- Coordinate with internal teams to address program’s requirements and sellers/customers’ experience improvements
- Lead and control profitability initiatives for sustainable growth
- Track the seller and business performance on a day to day basis
- Deep dive on issues and come up with solutions and processes to fix them
- Partner with key stakeholders like Operations, Transportation, Sales, Seller Support, and Legal to solve issues and ramp up program
- Strong commitment towards goals and outcomes to ensure Customer Experience metrics are maintained
- Be organized, apt and prompt in notifying the situation and updating the same

Key job responsibilities
Roles and Responsibilities:
Deliver results through extensive cross functional integration with multiple Amazon internal teams

Coordinate with internal teams to address program’s requirements and sellers/customers’ experience improvements

Lead and control profitability initiatives for sustainable growth

Track the seller and business performance on a day to day basis

Deep dive on issues and come up with solutions and processes to fix them

Partner with key stakeholders like Operations, Transportation, Sales, Seller Support, and Legal to solve issues and ramp up program

Strong commitment towards goals and outcomes to ensure Customer Experience metrics are maintained

Be organized, apt and prompt in notifying the situation and updating the same

BASIC QUALIFICATIONS
- 2+ years of program or project management experience
- Bachelor's degree or equivalent
- Speak, write, and read fluently in English

PREFERRED QUALIFICATIONS
- Knowledge of Lean principles and DMAIC methodology
- Experience in MS Access and SQL
- Experience in requirement gathering and ability to write clear and detailed requirement document

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