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Operations Boutique Manager

hace 2 semanas

Edo de México Cartier A tiempo completo

Reference Code: 94464**Operations Boutique Manager**:

- México, MEX, MX- PermanentThe story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.

Be part of one of the world most prestigious luxury brands. Cartier is hiring a Operations Boutique Manager for Cartier Masaryk.

**MAIN PURPOSE**

He/she efficiently manages the boutique by ensuring the operational excellency. Its main mission is to guarantee that the store operates in the most efficient way, in both financial and HR terms. In the absence of the boutique Director, he/she is responsible of taking the lead of the boutique, ensuring its follow-up, compliance and effectiveness, along with the Deputy Managers.

**KEY RESPONSABILITIES**

**Key responsibility 1**:_OPERATIONS & BUSINESS MODELS._**

RESPONSIBLE FOR IMPLEMENTING AN ORGANIZATION THAT SUPPORTS THE OVERALL EFFICIENCY OF THE BOUTIQUE
- Collaborate with the Boutique Director to lead key initiatives that will enhance organizational efficiency.
- Ensure compliance and fluidity of administrative and logístical tasks.
- Support Boutique Director with boutique controllable operating expenses: monitoring, analysis and action plan recommendations in order to optimize controllable costs.
- Ensure an effective inventory control process.
- Responsible for maintaining proper documentation and store procedures to ensure compliance with brand and legal requirements
- Ensure boutique is properly prepared for audits and lead follow up action plans
- Prepare and manage the boutique schedule, ensuring a long-term vision of events, trainings, visitors, etc.
- Liaise with other boutiques and departments such as PR, VM, OPS, Security, Offices, IT, etc. as needed in order to get the proper boutique operation.

**Key responsibility 2**:_LEADERSHIP_**

MANAGE AND DEVELOP TEAM
- Motivate and support the Boutique staff offering guidance and assistance as needed. (ex. promoting constant feedback & coaching on the spot)
- Along with the Boutique director, he/she regularly conducts team meetings, ensuring that staff is aware of the tasks, targets and opportunities.
- Feedback of the accomplishment of policies and processes that lead to the generation of plans of action.
- Responsible for creating a positive and united work environment amongst all staff
- Ensures all new members have a structured on-boarding to learn all aspects of the Maison culture and operations in partnership with L&D and the areas involved.
- In charge along with the Boutique director of the onboarding of newcomers (Access, tools, etc)

FUNCTIONAL MANAGEMENT OF THE MAISON
- Works along with the Sales Experience Boutique Manager and the Client Service Boutique Manager in the daily operations to ensure they are aligned with the needs of the boutique.
- Establishes a weekly meeting with the BD, Sales Ex BM and the Client Service BM to discuss the workflows and the opportunities related to the operations and the customers, in order to improve the client experience.
- Implements and does the follow up of changes, ensuring the adoption of new tools, services and procedures.
- Coordinates and does the follow up of the security team (Richemont) to ensure the boutique meet the security policies and procedures.

KNOWLEDGE AND FULFILLMENT OF POLICIES AND PROCEDURES
- Has a deep comprehension and knowledge of the brand and the complete range of products and services.
- Deeply comprehends and meets the operational and security procedures imposed by Cartier and Richemont.
- Ensures the adequate comprehension and execution of all the guidelines and procedures of the brand by the boutique personnel.

BRAND AMBASSADOR
- Maintains the ideals of Cartier’s client experience, with a clear comprehension of the luxury service requirements.
- Acts and leads under the Maison’s values.
- Seeks feedback from operational processes to ensure they are carried out as efficiently as possible.
- Supports and attends client events as needed.
- Leads by example
- Creates brand enthusiasm within the boutique by:

- Sharing his/her knowledge of the operational processes and the benefits of carrying them out correctly.
- Being a supportive individual and solving doubts and problems.

**OBJECTIVES INDICATORS**

**1. **STOCK MANAGEMENT**:

- Organization and preparation of the daily cycle counts and general inventory.
- Delivery of the cycle counts in time and form.
- Report and prevention of the stock control (shrinkage and shortage)
- Responsible for the safety handling of the merchandise that goes in and out of the Maison.
- Carries out and receives the transfers in time and form.

**2. BOH - BACK OF