Retail Operations Manger

Reference Code: 94628**Retail Operations Manger**:- México, MEX, MX- PermanentFounded in 1906 as a manufacturer of writing instruments, MONTBLANC today creates exclusive products including watches, jewelry, writing instruments and leather goods which reflect our high demands with respect to culture, quality, design, tradition and craftsmanship. With more than 25 subsidiaries and 600 boutiques MONTBLANC is present all over the world.Join one of the most prestigious luxury brands, Montblanc is hiring and searching for a Retail Operations Manager to join the Maison_._**Main Purpose**:Planning and execution of strategic initiatives to drive sales, profit and lean operations. specifically responsible for high artistry sales, boutique management and retail performance. Key partner for crm in retail and key responsible of data reporting and market visit tools.**KEY RESPONSIBILITIES**Dimensions/Management ratios: To support the assigned POS to achieve sales, profit and strategic objectives.- Assigned Retail point of sales- Assigned Retail Staff- All Retail Office Department- Marketing Department- Richemont Shared Services- Managing DirectorSphere of responsibility/ main tasks/ projects:**1. Sales, customer experience and profitability achievement**- Support BM / ABM to achieve Sales results- Support the operation development through pair coaching and the Boutiques in sales, profit and strategic objective achievement, including Stock & Performance review.- Support BM/ABM to control inventory and maintain stock loss % to company set target.- Support Retail Marketing operations / events on the field for all the assigned POS with ROC.- Support all the staff by coaching on-the-job all types of trainings- Support the hiring process and induction journey- Support BM and ABM on the development of the Monthly Action Plans- Follow up the implementation of the correct product assortment- Give constant feedback to team in one to one sessions- Control operational costs- Ensure the excellence in execution of Customer Shopping Experience**2. Grow and develop the assigned POS and the inner talent**- Analyse sales and stock report on weekly basis with concrete and short term action plans. Share information with team- Monitor the CRM results and develop concrete actions plans to meet company targets- Ensure the correct service, follow up and experience of every customer (NPS)- Develop KPI daily report, follow up and elaborate strategies to meet the expected objectives- Pro-active sales strategy plans to ensure sales BU achievement- Ensure the correct presentation and sales ceremony with the customers- Become a professional in Artisan Business- Empowerment of each BM/ABM to leverage their level of commitment- Develop professional teams inside each POS- Cover staff in sales activities when needed**3. Control the operation of the assigned POS**- Ensure the correct execution and implementation of ICS in the assigned boutiques- Ensure that cyclic, semestral and weekly inventories are executed correctly in all boutiques- Ensure a strong communication with Retail Director to provide feedback of each POS- Ensure proper stock replenishment in all boutiques and provide feedback to Retail Merchandiser (Analyse product assortment)- Ensure professional ASS in all boutiques- Ensure follow-up, feedback and development of mystery shopper activities- Ensure that P&L objectives are fully met- Ensure that all financials requirements are fully met- Ensure that all security requirements are fully met**4. Coordination and collaboration of additional tasks**- Contribute the coordination of new boutique projects/refurbishments/relocations- Contribute to implement international and local strategies and strong communication with boutique teams- Contribute to the Visual Merchandising implementation on due time in all POS**Aditional**:1. Cover POS and assist to all POS events (Noches de Gala, Noches Palacio, etc, ) and marketing activities2. Liaison with all functions at Hamburg HQ and Mex. office3. Bring together monthly sales reports and figuresTo assist and detect new opportunities with special events, sales and promotionsThe above is not exhaustive but forms the basis of the key responsibilitiesThe preceding Key Responsibilities statements are intended to describe the general nature and level of work performed by the people assinged to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills requiered of personnel assigned to this position.