Customer Service Representative
hace 5 días
**Education/Experience**:
- Excel and powerpoint knowledge
- 5+ years in Customer Service with excellent communication skills.
- Bachelor’s Degree (preferred)
- English speaking (preferred)
- Manufacturing experience is a plus.
- Epicor knowledge is a plus.
**Standard Job Tasks and Responsibilities**:
- Communicate with customers in response to new orders, quote requests for repeat parts, expedite requests, change order requests, RMA requests, accounting issues, and other inquires as per customer requests.
- Communicate with internal departments and management as needed to respond to customer inquiries.
- Manage customer JIT programs.
- Assist account manager as requested with administrative or other tasks as needed to meet customer requirements.
- Ensure prompt, courteous and concise responses at all times when dealing with external and internal communications.
- Enter all sales orders, manage all change order requests, and manage all repeat quote requests.
- Provide timely and accurate account information as requested by Sales Management.
- Maintain knowledge of and adherence to all department procedures and policies.
Pay: $17,000.00 - $20,000.00 per month
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