Customer Service Representative
hace 2 semanas
**About Us**:
MASS Precision Inc. is a global manufacturer with over 30 years of experience excelling in the custom contract manufacturing of electronic chassis, frames, fabrications, and turn-key electro-mechanical assemblies built to customer specifications.
MASS Precision Inc. manufactures medical devices and military electronics for some of the largest companies in Silicon Valley. We are constantly improving our operations and looking for new ways to meet our customers’ needs through continuous improvement.
**Position Summary**:
The Customer Service Representative is the voice of the customer by leading and prioritizing superior service, positive customer relations and by recognizing and responding appropriately to internal and external customer requests in an efficient and timely manner. Working in conjunction with planning, engineering, manufacturing, purchasing, shipping, and quality to ensure on-time delivery of products.
**Duties & Responsibilities**:
- Communicate with customers in response to new orders, quote requests for repeat parts, expedite requests, change order requests, RMA requests, accounting issues, and other inquires as per customer requests.
- Communicate with internal departments and management as needed to respond to customer inquiries.
- Manage customer JIT programs.
- Assist account manager as requested with administrative or other tasks as needed to meet customer requirements.
- Ensure prompt, courteous and concise responses at all times when dealing with external and internal communications.
- Enter all sales orders, manage all change order requests, and manage all repeat quote requests.
- Provide timely and accurate account information as requested by Sales Management.
- Maintain knowledge of and adherence to all department procedures and policies.
- Adheres to all company and departmental policies and procedures.
- Maintain customer and MASS Quality requirements.
- Maintain a clean and safe working environment by complying with procedures, rules, and regulations.
- Contributes to the department’s team effort by accomplishing related results as needed.
**Knowledge, Skills, & Abilities**:
- Prior Epicor knowledge is a plus
- Excellent written and verbal communication skills with the ability to communicate at the appropriate level across the organization.
- Proficient with MS Office including Word, Excel, and PowerPoint
- Ability to commit to a flexible schedule and prompt arrival to scheduled shifts.
- Ability to follow verbal instructions
- Ability to be cross trained in other departments to help with unexpectedly high demands.
- Required to lift and carry up to 25 lbs
- Required to wear PPE when in the production area
**Education & Training/Experience**:
- High school diploma or GED
- 5+ years in Customer Service with excellent communication skills.
- Manufacturing experience is a plus.
Pay: $25,000.00 - $30,000.00 per month
Work Location: In person
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