Director of Operations

We’re seeking a world-class Operations Manager to be the CEO’s primary operating partner - owning the operating system, execution rhythm, and cross-functional alignment that drive profitable, scalable growth.

In this fast-paced role, you’ll turn strategy into repeatable, measurable outcomes. You’ll orchestrate planning and delivery across Revenue Operations, Delivery/PMO, Client Success, People Ops (with CPO), Finance (with CFO), and Marketing enablement - ensuring our Scalable OS, ClickUp, and Go High Level (GHL) work as one truth for goals, work, and lifecycle performance.

If you’re a systems thinker who loves clarity, speed, and results - and you build cultures of accountability where teams do the best work of their careers, this role is for you.

**Key Responsibilities**:
Leadership Operating Rhythm
- Run the daily/weekly operating cadence: drive priorities, unblock decisions, and enforce standards in Scalable, ClickUp, and GHL.
- Maintain real-time visibility into capacity, delivery health, SLA adherence, and margins across pods/teams.
- Safeguard data integrity across ClickUp (work), GHL (pipeline/revenue/CS), and financial systems.

Weekly Cross-Functional Execution
- Lead the Weekly Scalable Meeting; update scorecards, rocks/OKRs, risks, and decisions.
Chair the RevOps + Delivery + CX + Finance huddle to reconcile pipeline staffing delivery
- cash flow.
- Oversee portfolio governance in ClickUp (intake, prioritization, dependencies, WIP limits, change control).
- Review GHL dashboards for pipeline velocity, conversion, retention/expansion; ensure tight handoffs with CX.

Performance & Planning
- Present the Monthly Operating Review (revenue/margin, NRR/GRR, delivery quality, NPS/CSAT, forecast accuracy, risks).
- Translate annual plans into Quarterly OKRs/Rocks and align budgets, headcount, and initiatives.
- Sponsor continuous improvement: SOP modernization, automation in GHL/ClickUp, AI-assisted workflows, and cost control.

Scaling Foundations
- Refresh Scalable OS artifacts (V/TO equivalents, governance, playbooks); conduct org design reviews and succession planning.
- Benchmark agency performance to top-quartile peers (utilization, cycle time, gross margin, NRR) and rebalance the portfolio for growth and efficiency.

People & Culture
- Model people-first leadership: clarity of roles, psychological safety, crisp communication, and high ownership.
- Partner with People Ops to keep a healthy talent pipeline, and enable leaders through playbooks - not heroics.

**Requirements**:
Experience & Scope
- 5 - 10+ years scaling operations in agency/consulting/SaaS-adjacent environments with demonstrated P&L impact.
- Track record building operating cadences that improve margin, utilization, delivery quality, NRR, and forecast accuracy.

Operating Systems & Tools
- Scalable (or equivalent) for goals/scorecards/OKRs and meeting rhythms—expert level.
- ClickUp admin/governance, capacity modeling, delivery economics—advanced.
- Go High Level (GHL) pipelines/automations/attribution/lifecycle analytics—advanced.
Data integrations across ClickUp GHL
- finance; KPI architecture and workflow automation.

Leadership & Communication
- High EQ, clarity, and candor; excellent stakeholder management across CEO, CFO, CPO, RevOps, Delivery/PMO, CX, and Marketing.
- Decision athlete: fast, data-driven calls with measured risk; simplifies complexity into repeatable mechanisms.

**Success Metrics (Illustrative)**:

- Revenue & Margin: On-time/on-budget delivery rate; target gross margin.
- Clients: NPS/CSAT, GRR/NRR, expansion rate, time-to-value.
- Execution: Forecast accuracy, capacity utilization, cycle time, WIP control.
- People: Time-to-productivity, regrettable attrition, leadership bench readiness.
- Systems: Data accuracy across Scalable/ClickUp/GHL; automation coverage of key workflows.
- Compensation

$2,900 - $4,000 Per Month

**Job Profile**:

- Location: Fully remote (US/Global)
- Education: Bachelor’s required; MBA or equivalent experience preferred
- Tech: Modern laptop, strong broadband, camera/headset suitable for executive meetings

**How to Apply**:
Work History
Tell us about your last 3 roles. What was consistent across them? What changed, and why? What measurable business outcomes did you own (margin, NRR, utilization, cycle time)?

Operating Rhythm You Built
Describe a time you designed and ran a company-wide operating cadence (scorecards/OKRs, weekly/Monthly/Quarterly reviews). How did you drive adherence and improve outcomes? Include before/after metrics.

Systems & Data Integrity
Walk us through a time you established “one source of truth” across work (ClickUp), pipeline/lifecycle (GHL), and finance. What integrations/KPIs did you implement, and what decisions improved as a result?

Portfolio or Work Samples
Provide 1 - 2 artifacts (e.g., operating review deck, KPI architecture, ClickUp governance model, lifecycle dashboard) with a short explanation of your role and the results (e.g., margin li