Business Operations, Manager

**Business Operations Manager - Mexico DF, Mexico**

If you are interested in joining a globally diverse organization where our high impact contributions are recognized and celebrated both by our customers and our leadership, allowing each of us to thrive, then it is time to join Western Union as a Business Operations Manager.

**Western** Union powers your pursuit.**

You will handle Business Operations reporting with authorities alongside the Senior Manager, develop operational manuals and SOPs with legal counsel, and set up integration requirements for key suppliers to ensure operational readiness.

**Role Responsibilities**
- Work closely with the Operations Senior Manager to ensure timely Business Operations reporting to authorities like Banxico, Condusef, and CNBV.
- Collaborate with our external legal counsel to develop operational manuals and SOPs, aiming to secure CNBV’s approval for changes in our business model.
- Define requirements for all regulatory and non-regulatory reports that need to be generated from our Banking Core system.
- Set integration requirements and help configure systems with key suppliers.
- Coordinate requirements and integrations between our Banking Core, Accounting Systems, and other financial, payment, or data systems.
- Outline requirements and integrations to support our app users in Mexico, covering wallet and Money Transfer features—for example, establishing communication flows between customer service agents and internal teams, defining SLAs, designing CS use cases, and mapping out app error scenarios.
- Make sure payments, transfers, deposits, and other financial transactions are processed promptly, accurately, and without errors.
- Handle reconciliations in Payment Systems for both internal and customer accounts.

**Role Requirements**
- To be successful in this role you will have 5-7 years of relevant experience, preferably in Retail Banking, IFPE, SOFIPOS, Remittance, Digital Payments, Mobile Money and other financial services.
- You have a good understanding of the financial services markets or retail and digital operations and an understanding of today’s technological standards
- You exhibit high energy and show enthusiasm to get into actions to drive the business and get results, willing to step in even outside business hours in case of service issues; ability to multi-task and handle pressure in a high energy environment will be a key success factor
- You can communicate well and be able to bridge the gap between global styles of business practices.
- Business development and operations to build products that delight our customers in Mexico.
- English proficiency is a must.

**We make financial services accessible to humans everywhere. Join us for what’s next.**

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

**Benefits**

Your Mexico
- specific benefits include:

- Grocery voucher.
- 2 personal days off.
- Savings fund.
- Insurance for Major Medical Expenses, Vision, Dental.
- Online medical insurance 24/7.
- Special days for marriage or concluding an academic degree.

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

LI-GV1 #LI-Hybrid

Estimated Job Posting End Date:
07-31-2025