Quality Assurance Supervisor

Company Overview:
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

LI-Hybrid

Team Overview:
We are looking for a responsible Supervisor for QA collections. The position is complex. It won't just be someone who oversees the work of others. A supervisor is also responsible for advising, solving problems, and serving as a liaison between subordinates and upper management.
- He or She will have a thorough knowledge of the processes inherent to the responsibility of the position and will be oriented and focused on results.
- The objective will be to ensure that operations are carried out in a productive manner to ensure the correct Collection process

Role Responsibilities:
Responsible for:

- Ensure Collections operation area comply with the policy
- Organize workflow and ensure employees understand their delegated roles or tasks
- Monitor employee productivity and offer feedback and advice
- Maintain record of hours worked and personnel records
- Transmit information from the management team to employees and vice versa
- Prepare and send performance reports
- Decide on bonuses and promotions based on performance
- Hire and train new employees
- Ensure compliance with company and legal policies and procedures and take disciplinary action if the need arises
- Propose improvements to the internal and operation proceses according to the results
- Align the process with China Team

Role Qualifications:

- 5+ years experience in Collections processes
- Bachelor degree or above
- 1+ year of leader support
- Advanced English
- Proficiency in office and databases
- Critical thinking
- Facilitator in solving problems raised by the team
- Work as key contact with other areas
- Empower the team, help improve the performance of the team and even the entire business team
- Identify opportunities in efficiency and quality optimization when leading the respective areas
- Act as important Disseminator of DiDi Culture

EEO Statement:

- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

**We are committed to building inclusive and diverse teams.**

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

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