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Order Fulfillment Manager
hace 2 semanas
**Ready to lead, disrupt and reinvent the sleep industry?**
We are
**Emma - The Sleep Company**. We revolutionize sleep by pushing the boundaries of what technology can do for rest. Our aim is to awaken people's best by enhancing their sleep. We are one of Europe’s fastest-growing sleep innovation companies with 850 + team members representing over 65 nationalities at our international offices in Frankfurt, Manila, Lisbon, and Shanghai and Mexico City.
**What you'll do**:
- You will be the gatekeeper of the entire customer order fulfillment cycle to ensure a seamless order flow in compliance with organizational policies.
- You will be in close coordination with all Operational teams in the fulfillment of the warehouse inventory requirements driving product availability and shipment at first promised.
- You will be managing order delivery date commitments based on current inventory and logistics capacity in close coordination with the Last Mile Team.
- You will take care of order expedite requests and global inventory allocation in case of material issues.
- You will keep Country Operations informed on supply chain updates and open orders status.
- You will proactively monitor daily order issues and perform stuck releases to prevent any order processing delays.
- You will establish and create reports for order monitoring to meet and exceed our service levels.
- You will conduct Root Cause Analysis and identify system and process weaknesses and develop suggestions for optimization.
- You will support our international and dynamic growth with the special challenge of creating and implementing new processes in order fulfillment and supply chain.
**What you'll bring to us**:
- You have strong executional leadership with a strategic mindset to perform and implement order management processes and projects.
- You are comfortable with numbers, analytical, and have a data-driven approach in problem-solving with a hint of creativity that fosters innovation.
- You are proactive and agile with a strong commitment to delivering what is promised.
- You have good interpersonal and communication skills, who can easily navigate within the organization to collaborate with different teams.
**What we offer**:
- A combination of personal and company growth to accelerate your career and help you reach your goals.
- The chance to work on exciting and challenging projects either independently or as part of a dedicated, international team.
- Well-being activities
- Hybrid home office policy
- Flexible schedules
- Pet-friendly office
- Monthly salary + pantry & restaurant vouchers
- Benefits higher than the law
**Become an Emmie**
Our work culture is built on strong values promoting community, agility, and ownership. Growth and excellence in all areas are important to us, which is why we offer our team members opportunities to unlock their full potential professionally and personally.
Emma proudly celebrates diversity. We are an equal opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability or age.
