Customer Order and Fulfillment Specialist

**Job Description Summary**: Responsible for facilitating transactions, producing, assembling and delivering replacement/ repair parts and equipment as part of a Services agreement or order.

Includes activities such as processing transactions, managing processes, material management, site operations, or warehouse logistics & shipping, sometimes in a shop structure. Includes craft & non craft labour as well as manager roles responsible solely for these activities. Accountable for the quality of own work. Subject to direct operations supervision/prescribed work instructions/systems checking. Executes within a well-defined operations framework. There is generally a step by step sequence of standard operational tasks which need to be followed to achieve an end result.

**Roles and Responsibilities**
- Facilitate order management - process order intake, input into internal systems (Alpha/PMx). Connect to customer portals and systems. May support forecasting, billing, and collection activities. Responsible for total ownership of Order documents regarding accuracy, clarity, quality, and timelines.
- Key contact for customer inquiries, customer complaint (issue) resolution process. Work with operations to understand and communicate commits and status to customers. Must strive to meet all Customer request dates, reduce processing cycles, and keep backlog of orders to a minimum.
- Provide factory/sourcing commitments regarding short cycle demands and documentation to Customers and GE representatives as appropriate.
- Understand all Customer Special Requirements, communicate to and follow up with those responsible for all accurate and complete fulfillment.
- Manage and administer all fulfillment related exporting/importing activities including documents creation, shipment tracking and sales recognition.
- Handling Logistics for International Shipments.
- Applies general knowledge of business developed through education or past experience. Understands how work of own team contributes to the area.
- Resolves issues in collaboration with other team members or other areas using established procedures. Consults supervisor or more senior team members for issues outside of defined instructions/parameters.
- Focus on delivering key parts fulfillment metrics, including on time delivery to customer request date and committed date, order booking cycle, open defects and resolution, among others.

**Required Qualifications**
- For roles outside of the USA- This role requires basic experience in the Services & Customer Order and Fulfillment, Operations, Supply Chain, Logistics, Manufacturing, Sourcing. Knowledge level is comparable to a Bachelor's degree from an accredited university or college (or a high school diploma with relevant experience).
- For roles in USA - Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Job Family Group(s)/Function(s)).

**Desired Characteristics**
- Work experience in international trading and in Customs in Mexico
- Prior experience in a global customer service position is preferred
- Ability to take initiative and prioritize, all while having clear communication with all related stakeholders.
- Ability to establish priorities and initiate pro-active issue resolution
- Ability to work with multiple and competing priorities in a fast-paced environment
- Strong teaming skills with a can-do attitude & ability to work effectively across matrixed organization
- Excellent interpersonal, verbal, and written communication skills
- Proficiency in SAP/PMx ERP
- Proficient in Microsoft Office Software
- Self-starter with ability to achieve results and attention to detail
- Note:
**To comply with US immigration and other legal requirements, it is necessary to specify the minimum number of years' experience required for any role based within the USA.** **For roles outside of the USA, to ensure compliance with applicable legislation, the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used.**

**Additional Information**:
**Relocation Assistance Provided**:No

LI-Remote - This is a remote position