Leadership and Development Manager

hace 2 semanas

Santa María, México Centris A tiempo completo

At Centris, we’re a U.S.based customer contact center that specializes in bilingual (English & Spanish) customer service and support. With offices in Monterrey, Aguascalientes, we’re growing fast, and we want you to grow with us

We are looking for a passionate and strategic Leadership and Development Director to design, implement, and lead programs that foster professional growth and enhance leadership capabilities across the organization. This role plays a key part in aligning training initiatives with our business goals and company culture.

Key Responsibilities:
Identify training needs and design learning strategies aligned with business goals.

Develop and deliver engaging training content (in-person, online, or coaching).

Evaluate program effectiveness using feedback and performance metrics.

Manage the L&D budget efficiently.

Lead and mentor the Implementation Coaches team.

Collaborate with HR and leadership to drive talent development.

Stay current on L&D trends and continuously improve learning programs.

**Requirements**:
Bachelor’s degree in human resources, Organizational Psychology, Business Administration, or related field.

Minimum 3 years of experience in similar roles.

Proficiency with learning platforms (LMS, e-learning tools).

Strong leadership and team management skills.

Strategic thinker with a results-driven mindset.

Excellent verbal and written communication skills.

Strong analytical skills and commitment to continuous improvement.

What We Offer:
Competitive salary

Dynamic and collaborative work environment

Professional growth opportunities

Culture of learning and innovation

Weekly payment

And more

Work Location:
In person

Pay: From $30,000.00 per month

Work Location: In person

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