Customer Service Administrative Assistant

hace 2 semanas

Saltillo, México Elettric80 A tiempo completo

Customer Service Administrative Assistant helps with a multitude of tasks including reporting, invoicing, and various other projects.

**Responsibilities**:
**Open Service orders**
- Check PO to match our Quotation
- Close opportunity in Sales Force
- Open orders in SAP
- Create job numbers in SAP and insert in Nexonia - assign the correct resource if available
- Open Folder on the server and store all information ie: quotation, PO, cost summary, etc.

**Close Service orders**
- Confirm all cost has been submitted in Nexonia Timesheets/Expenses
- Complete cost analysis/cost summary of order
- Update SAP order to match Cost Analysis for the Invoice
- Invoice - SAP and send out to Customer AP

**Check Hours Weekly**
- Check if engineering resources have submitted all hours up to the previous week - update excel file and send out reminders as necessary

**Weekly Internal Job number communication**
- Send out the job numbers weekly to all Service, Training activities for the following week

**Monthly Embedded Engineer Hours**
- Update Excel spreadsheet and determine if there are overtime hours to be charged
- Create SAP quote to send to the Account Manager/Customer

**Monthly Nexonia Maintenance**
- Close/Inactivate old numbers in Nexonia for all CS projects that closed in the previous month

**End of Month**
- Recognizing Help Desk revenue
- Invoice all Embedded/Help Desk Contracts that are invoiced Monthly

**Requirements**:

- Knowledge of office administrative procedures, and knowledge of use and operation of standard office equipment
- Some analytical ability is required in order to gather and summarize data for reports, find solutions to various administrative problems, and prioritize work
- Attention to details, confidentiality, general math skills, data entry skills
- This job description may be changed to include new responsibilities and tasks or change existing ones as executives deem necessary._

Tipo de puesto: Tiempo completo

Salario: $22,000.00 - $28,000.00 al mes

Tipo de jornada:

- Turno de 8 horas

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