Collections Specialist

hace 7 días

Saltillo, México IoT A tiempo completo

**Job Title**:Collection Specialist - Administrator

**Location**: Monterrey, Mexico

**Department**:Accounting - A/R

**Reports to**:Supervisor, A/R

**SUMMARY**:
**Responsibilities**:

- Review and research a high volume of transactions, identifying root causes of discrepancies and recognize resolutions, document issues and report to management.
- Provide customer service regarding collection issues.
- Identify, review, and prepare account adjustments.
- Resolve client discrepancies and short payments.
- Responsible for monitoring and maintaining assigned accounts - customer calls, account adjustments, customer reconciliations.
- Accountable for reducing delinquency for assigned portfolio including but not limited to regular collection calls and correspondence to customers in a fast-paced environment.
- Work with customers and internal employees in the pursuit and resolution of collection matters.
- Negotiate win-win solutions to get paid
- Excellent customer service and professionalism
- Proactively seeks ways to develop and expand client relationships.
- Verify validity of account discrepancies by obtaining and investigating information from sales, customer service departments, and from customers.

**Skills/Experience Required**:

- Bachelor's degree preferred but not required
- Minimum three (5) years' experience in collection best practices
- Excellent interpersonal and communication skills
- Strong planning and organizing skills
- Strong working knowledge of Microsoft Office Suite
- Exceptional customer service focus
- Excellent customer service and administrative skills
- Strong MS Office and data entry skills
- Professional, polished, can-do attitude
- Ability to work in a fast-paced, team-oriented environment
- SKIDATA recognizes people as our most valuable asset_ _Our competitive salary and strong benefits package includes 401k, medical and dental insurance, life insurance, paid sick time and vacation, paid personal time and paid company holidays._

SKIDATA is an equal opportunity employer and strives to create a diverse and inclusive environment where everyone can thrive, feel a sense of belonging and do impactful work together. SKIDATA’s goal is to unite to win and we are committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment.

Pay: $30,000.00 - $35,000.00 per month

Ability to commute/relocate:

- 66266, San Pedro Garza García, N. L.: Reliably commute or planning to relocate before starting work (required)

**Language**:

- English (required)

Work Location: Hybrid remote in 66266, San Pedro Garza García, N. L.

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