Services Metrics Specialist

**Who we are**:
Founded in 1982, Workplace Options is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies, we deliver high quality care digitally and in-person to over 75 million individuals across 116,000 organizations in more than 200 countries and territories. At WPO, you will be joining a team that is committed to improving employee wellbeing around the world.

**Current opportunity**: Services Metrics Specialist

**Location**: Monterrey, Mexico

**Onsite/Hybrid/Remote**: Hybrid

**Full-Time/Part-Time**:Full-Time (40 hours per week)

**What you will do**:
Workplace Options has an exciting opportunity for Services Metrics Specialist. The Services Metrics Specialist is responsible for efficient and effective systems and processes, data collection, tracking and department reporting.

**Responsibilities**:

- Identify key metrics that will support recommendations of action on various aspects of the business.
- Manage and administrate the monthly invoicing and billing process for services provided by our network of providers and partners.
- Delivering monthly invoicing cycle and all necessary data documentation required for financial processing
- Produce monthly expense reports on ratio of expense to revenue.
- Liaise with WPO Finance on expense projections and invoice processing.
- Assist in working up financial models for projections/forecasting.
- Work closely with Senior teams on managing partner and network provider expenses to stay within profit margins.
- Work closely with departments to identify and resolve areas for efficiency enhancement.
- Market research into competitor pricing trends.
- Support decision making and management of WPO services.
- Production of monthly reports on performance, resource planning, utilisation, SLAs, and the necessary ad hoc reports.
- Accountability for the accuracy of data and reports, and timelines for submission.
- Assisting in managing key personnel accountable for the success of the metrics operations.

**Qualifications/Skills**:

- Minimum of a bachelor’s degree in a related field.
- Fluent in spoken and written Spanish.
- Analytical skills & experience dealing with large data sources.
- Strong background in statistics and analytic techniques.
- Exceptional organisational and logical skills.
- Must have the ability to handle complex data using advanced excel skills.
- Ability to communicate data.
- Solution oriented outlook, formulating ideas and questions current processes.
- Ability to negotiate and influence to promote, recommend and implement new ideas.
- Exceptional attention to detail and time management skills.
- Ability to work in a deadline driven high-pressure environment (especially at the beginning of each month).
- Flexible schedule a must.
- Experience working with clients in the LATAM market.

**What we offer**:
At Workplace Options, we don’t just deliver wellbeing services to our clients, we champion wellbeing for our own employees as well. Examples of our benefits and commitment to employee wellbeing include:
**Paid time off, Christmas bonus, vacation bonus, savings fund, meal vouchers, medical insurance, life insurance, vision insurance, dental insurance, funeral expenses insurance, flexible schedule, clinical supervision, 24/7 support for risk calls, mentorship program, continuous training reimbursement, access to monthly professional development webinars and workshops, reimbursement for membership to accrediting/licensing bodies, gym membership reimbursement, Employee Assistance Program (EAP) benefits, employee exchange program, comprehensive training provided for this position.**
- At Workplace Options, we are committed to and are accountable for building a workplace where individuals feel empowered to bring their whole selves to work, free from judgment or fear of discrimination. We understand that having a diverse organization is only the beginning and it will require nurturing and care to thrive. We will continue to take action to ensure we achieve equitable and measurable outcomes._
- We strive to cultivate a space where diverse voices are not only heard but actively sought out and valued for the unique insights they bring. By embracing and promoting authenticity, we aim to build a vibrant and inclusive community that fosters collaboration, innovation, belonging and personal growth._

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