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Customer Service Representative
hace 2 semanas
You will resolve customer service issues for complex, multi-country, or multi-regional accounts, liaise between customers and appropriate internal organizations such as sales, manufacturing, logistics, and service delivery to resolve customer inquiries and inspire changes to production and/or shipping schedules and price changes. You may also be responsible for project management of country, regional or multi-country projects and lead customer service projects requiring coordination with other functions.
**Responsibilities**:
- Provide quality customer service to internal and external clients.
- Lead and coordinate the end-to-end customer experience (from order to cash).
- Resolve customer service issues for complex, multi-country or multi-regional accounts.
- Act as a liaison between customers and appropriate internal organizations.
- Inspire changes to production and/or shipping schedules and price changes.
- Identify and follow up on business opportunities.
- Project management of country, regional or multi-country projects.
- Lead customer service projects requiring coordination with other functions.
- Solve a broad range of customer service-related problems of varying scope and complexity.
**Qualifications**:
- Bachelor's or Master's Degree or equivalent 4+ years of proven experience.
- High level of English language comprehension.
- Strong customer service orientation and knowledge of logistics processes.
- Proven record of working independently.
- Proactive, focused, and with an eye for detail.
- Process inquiries and track orders and post-processing items.
- Lead confidential information and reports.
- Teammate personality and effective interpersonal skills in teamwork, negotiation, and networking.
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
**Option to Work Remote**: Yes
**Travel Required**: No
**Schedule**: Schedule:Full time
**Shift**: Day
**Duration**: No End Date
**Job Function**: Customer Service
