Back Office Customer Support

hace 6 horas

Tlaquepaque, México Arrow Electronics A tiempo completo

At _**Arrow**_, we're currently looking for a Customer Support Associate for our Guadalajara Offices. In this position, you'll have the opportunity to contribute individually and as a team member in providing a great experience to our customers.

**What You'll Be Doing**
- Provide expert internal and external customer service, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff.
- Order entry & maintenance, managing inbound customer order forms, filing, set up accounts and maintenance for contract pricing.
- Support sales team with direct customer contact, which includes coordinating reports, providing first point of escalation after initial set of expedites, etc.
- Work closely with Asset team to process orders for customers and resolve issues for the customer in a timely manner.

**What You'll Need**
- Typically requires a degree and 1- 4 years of experience.
- Industry experience is preferred in a similar field.
- Intermediate to advanced knowledge of Microsoft Excel is a must.
- Ability to communicate fluently in English.

**What's In It For You**

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
- 30 days of Christmas bonus
- 40% vacation premium
- 10 vacation days
- Savings Fund
- Life Insurance
- Healthcare Insurance
- Prescription Eyeglasses benefit
- Food & Restaurant Vouchers
- Growth Opportunities
- And more

Tipo de puesto: Tiempo completo

Salario: $16,000.00 - $19,000.00 al mes

Beneficios:

- Estacionamiento de la empresa
- Programa de referidos
- Seguro de gastos médicos mayores
- Seguro de vida
- Vacaciones superiores a las de ley
- Vales de despensa
- Vales de restaurante

Tipo de jornada:

- Turno de 8 horas

Puede trasladarse/mudarse:

- 45610, Tlaquepaque, Jal.: Trasladarse al trabajo sin problemas o planear mudarse antes de comenzar a trabajar (Deseable)

Experiência:

- uso de Excel: 1 año (Obligatorio)

Idioma:

- Inglés (Obligatorio)

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