Customer Support Associate

hace 4 semanas

Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

**Position**:Customer Support AssociateArrow Electronics is looking to hire a Customer Support Associate to join our team in Guadalajara, MX.**What You'll Be Doing**- Provide expert internal and external customer service, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff.- Order entry & maintenance, managing inbound customer order forms, filing, set up of MyArrow accounts and PCPRCE 2 (Customer Part and Pricing System) maintenance for contract pricing- Support sales team with direct customer contact, which includes coordinating reports, providing first point of escalation after initial set of expedites, etc.- Work closely with Asset team to process orders for customers and resolve issues for the customer in a timely manner.**What You'll Need**- Typically requires a 2 year degree and 2-4 years of experience or High school graduate with equivalent related experience- 1-3 years of customer service experience- Intermediate knowledge of Microsoft Excel- Ability to communicate fluently in English**What's In It For You**At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.- 30 days of Christmas bonus- 40% vacation premium- 10 vacation days- Savings Fund- Life Insurance- Healthcare Insurance- Food & Restaurant Vouchers- Growth Opportunities- And more**Annual Hiring Range/Hourly Rate**:$16,325.00 - $19,800.00 MXN Monthly**Location**:MX-JAL-Tlaquepaque, Mexico (HPE Guad office)**Time Type**:Full time**Job Category**:Business Support

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