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Centris Information Services is a leading provider of high-quality, bilingual (English & Spanish) contact center services based in Longview, Texas, with major operations in Monterrey and Aguascalientes, Mexico. We specialize in improving customer satisfaction, loyalty, retention, and revenue by combining high-touch with high-tech solutions for omni-channel communications. We are seeking a skilled and proactive IT Site Supervisor to lead the day-to-day IT operations and infrastructure management at our Monterrey campus. - Key Responsibilities:_ **?** - **Infrastructure Management**: Oversee power systems, HVAC, and backup equipment (UPS, generators, etc.) to ensure continuous operation and perform preventive maintenance. - **IT & End-User Support**: Ensure 24/7 availability of workstations (Windows/Linux), IP phones, printers, and other peripherals. Manage Active Directory, VPNs, firewalls, CRMs, and more. - **Network & Server Operations**: Provide onsite support for LAN/WAN, switches, routers, access points, and perform basic server tasks (backups, updates, provisioning). - **Inventory & Asset Control**: Maintain real-time inventory of IT equipment and supplies, conduct audits, and ensure proper asset tagging and documentation. - **Team Leadership**: Supervise and schedule 1-3 onsite IT technicians, assign tasks, provide training, and monitor performance. - **Compliance & Reporting**: Ensure SOC 2 and PCI DSS compliance, keep documentation updated, and support internal audits. - **Cross-Department Coordination**: Act as the main IT point of contact for the Monterrey site, collaborating with HR, Operations, Facilities, and other IT teams. Communicate effectively in English and Spanish. **Education & Certification** - Bachelor’s degree in Information Technology, Computer Engineering, or equivalent field. - Preferred certifications: CompTIA Network+, Linux+, MCSA, ITIL, or equivalent. **Experience** - 5+ years of IT operations experience, including: - 3+ years in infrastructure and facilities-based IT support. - 2+ years in supervisory or lead technician roles. - Experience in call center, BPO, or 24/7 operational environments highly preferred **Language** English Advanced Pay: $45,000.00 - $55,000.00 per month Work Location: In person
