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Customer Experience Analyst
hace 5 horas
Fluent or Native English written and spoken **(80% minimum)**:
- Living in CDMX
- Open to come to the office at least 3 days per week
- Bachelor degree
**Key Responsibilities**
- Establish and develop understandings from our users; leverage communications to improve user experience
- Facilitate communities (group of users) growth and activity
- Communicate and establish relationships with communities users of various levels
- Expand communities user group participation and grow existing participation rates through calls and message distribution
- Work cross-collaboratively ensuring timely participation of communities in daily, weekly and monthly activities
- Analysis of communities activities and interaction behavior to provide weekly insights, leveraging these insights to drive the business forward
**Key Responsibilities**
- Experience in a client-facing role such as customer service and account management with high customer volume
- Proven to be self-motivated, self-directed, and eager to take ownership of tasks to ensure solutions
- Detail oriented with a focus on accuracy and process standardization
- Clear Communicator - you are a clear and concise communicator with the ability to synthesize information to highlight key insights;
- Effective in team cross-collaboration
- Ability to connect and build trusting relationships with users; leveraging insights to improve business operations
- Analytical skills
- Experience with data analysis and reporting
- Ability to make data driven decisions highly preferred
- Experience in utilizing excel and/or Google sheets desired
- understanding of formulas, v-lookups and pivot tables a plus
Pay: $23,000.00 - $26,000.00 per month
Pregunta(s) de postulación:
- Inglés conversacional y escrito superior a 80%
Escolaridad:
- Licenciatura terminada (Deseable)
Experiência:
- Servicio al paciente: 3 años (Obligatorio)
- Microsoft Excel: 1 año (Obligatorio)
Idioma:
- Inglés (Obligatorio)
Work Location: In person
