Bilingual Customer Service Agent

hace 5 horas


Mérida, México BACK OFFICE DE CHIHUAHUA A tiempo completo

**Vacante para la empresa BACK OFFICE DE CHIHUAHUA en Mérida, Yucatán**:
DescripcióndelPuesto: Intake Specialist

**Resumendel Rol**:
️ResponsabilidadesPrincipales
- Procesareingresarconprecisiónlainformacióndeingresodeclientesy abogadosenelsistemadegestióndecasos.
- Prepararyenviarlacorrespondencianecesariarelacionadaconnuevoscasosal abogado deturno.
- Configurarreportesdeaccidentesyreclamacionesdesegurosutilizandoplataformasdigitales.
- Abriryprocesarcontratoseinformesdeaccidentes.
- Solicitarfacturas yregistrosmédicosparacasosaprobadosporabogados.
- Realizartareasadministrativasquerequierenaltaatenciónaldetalle.
- Atenderllamadasentrantesdeclientespotencialesyexistentes.
- Repetiryconfirmarinformaciónclave conlosclientesparaasegurarclaridadyprecisión.

**Requisitos**:

- 1-2añosdeexperiênciaenroles deatenciónalcliente(nonecesariamenteenelámbitolegal).
- Fuerteshabilidadesorganizativasyadministrativas.
- Capacidadparatrabajarde formaindependientey conaltaprecisión.
- Dominio dedocumentacióndigital ysistemasenlínea.
- Excelenteshabilidadesdecomunicaciónverbal yescrita.
- Experiência conLitifyesunaventaja.
- Serequiereacentoneutrodebidoa lanaturalezatelefónicadelrol.

HabilidadesBlandas
- Comunicadorempáticoyamable.
- Atento alosdetallesycuidadosoaltransmitirinformación.
- Respetuosoypaciente,especialmentealtratarconsituacionesemocionalesoestresantes.

**Nível de educación deseada**:
Media Superior

**Nível de experiência deseada**:
Nível Medio

**Función departamental**:
Administrativo / Secretarial

**Industria**:
Call Centers / Telemarketing

**Habilidades**:

- cutosmer
- service
- customer service



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