Bilingual Customer Service Agent

hace 5 días

Mérida, México BACK OFFICE DE CHIHUAHUA A tiempo completo

**Vacante para la empresa BACK OFFICE DE CHIHUAHUA en Mérida, Yucatán**:
Customer Service Specialist

**Language**: Bilingual with English and Spanish

**Shift**: 8am to 6pm EST

**Tasks**:

- Answering phone calls, confirming inspections, and scheduling inspections.
- Handling a significant amount of follow-up with clients, often involving multiple interactions per inspection.
- Managing a shared mailbox and ensuring thorough communication with clients.
- Using a proprietary scheduling software program to book inspection-related services.
- Following up with clients to ensure all details are confirmed and understood.
- Providing excellent customer service to high-profile clients.
- Participating in on-the-job training and continuous learning to improve performance.

**Qualifications**:

- 5 years of experience minimum customer service experience.
- Bilingual with English and Spanish
- Experience in telemarketing, real estate, customer service, and/or legal fields is a plus.

Hard Skills:

- Proficiency in using Microsoft products (Outlook, Word, and sometimes Excel)
- Computer literacy and basic technical skills.

Soft Skills:

- High attention to detail.
- Strong multitasking abilities.
- Excellent communication skills, both verbal and written.
- Ability to connect with people and maintain positive interactions.
- Transparency and honesty.
- Adaptability and quick thinking.
- Dependability and reliability.
- People-oriented and enjoys interacting with others.
- Flexibility and ability to handle frequent shifts in direction.
- Achievement-oriented and enjoys taking on challenges.
- Autonomous and able to work with little direction.
- Innovative and creative in problem-solving.
- High stress tolerance and ability to thrive in a high-pressure environment.

**Nível de educación deseada**:
Media Superior

**Nível de experiência deseada**:
Nível Medio

**Función departamental**:
Atención al cliente

**Industria**:
Call Centers / Telemarketing

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