Collections Analyst

**About us**:
At Udemy, we're on a mission to transform lives through learning. Through our intelligent skills platform and a global community of instructors, we've helped over 70 million learners and 16,000 organizations achieve their goals. Come join us in ensuring everyone, everywhere has access to the skills they need to unlock their potential and create possibilities for themselves and others.

**About you**:
You are a proactive and detail-oriented finance professional with a strong background in accounts receivable management. Your analytical mindset allows you to identify trends and optimize processes, ensuring timely collections and accurate financial reporting. You excel in communication, easily collaborating with internal teams and clients to resolve issues. Your organizational skills and attention to detail ensure that no invoice goes unnoticed. With a commitment to continuous improvement, you seek to enhance efficiency and contribute positively to the overall financial health of the organization. You thrive in a dynamic environment and are motivated by achieving results.

**About this role**:
As an Accounts Receivables Analyst, you will play a crucial role in managing your portfolio and ensuring the timely collection of outstanding invoices. You will be responsible for analyzing customer accounts, responding to customer requests, and performing reconciliations. Your insights will help drive improvements in our collections process and enhance overall customer satisfaction.

You will collaborate closely with cross-functional teams, including sales and customer success, to address billing discrepancies and resolve client inquiries. Additionally, you will prepare detailed reports on aging accounts providing valuable data to support strategic financial decision-making. Your contributions will be vital in maintaining the financial health of our organization and fostering strong client relationships.

**What you'll be doing**:

- Monitor Accounts: Regularly review accounts receivable aging reports to identify overdue accounts and initiate collection efforts.
- Customer Communication: Proactively follow up with clients regarding outstanding invoices, addressing inquiries and resolving any billing discrepancies.
- Reporting: Generate and present regular reports on accounts receivable status, aging reports, and collection activities to management.
- Collaborate Across Teams: Work closely with sales, customer service, and finance teams to resolve customer issues and improve billing processes.
- Reconcile Accounts: Assist in the reconciliation of accounts receivable balances, ensuring accurate financial reporting.

**What you'll have**:

- Proven Experience: A minimum of two years in accounts receivable or a related financial role, demonstrating a solid understanding of billing and collection processes.
- Technical: Skilled in using ERP systems, and Excel, with the ability to manipulate large datasets and create detailed reports. Experience with NetSuite and Salesforce is a plus.
- Knowledge of Accounting Principles: Understanding of relevant accounting standards and practices to ensure compliance and accuracy in financial reporting.
- Problem-Solving Abilities: Capable of identifying issues and implementing solutions to enhance the collections process and resolve discrepancies.
- Analytical Proficiency: Strong ability to analyze financial data and identify trends, enabling effective decision-making and process improvements.

**About your Skills**:

- Attention to Detail: Exceptional accuracy in managing accounts and processing invoices, ensuring compliance and minimizing errors.
- Communication Skills: Excellent verbal and written communication skills, with the ability to interact professionally with customer and internal teams in Spanish and English.
- Organizational Skills: Strong organizational abilities, allowing for efficient management of multiple tasks and priorities in a fast-paced environment.
- Team Collaboration: Ability to work effectively within a team, fostering a collaborative approach to achieve common financial goals.

We understand that not everyone will match each of the above qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you

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