Billing & Collections Analyst

At Webflow, our mission is to bring development superpowers to everyone. As the pioneer of the Website Experience Platform (WXP), we're redefining how teams Build, Manage, and Optimize for the web — combining visual development, powerful content management systems, AI-driven personalization, seamless hosting, and end-to-end analytics in a single, unified platform. With AI at the core, Webflow helps teams move faster, create more performant digital experiences, and scale without heavy engineering support. From independent designers and creative agencies to global enterprises, hundreds of thousands of organizations use Webflow to turn ideas into reality — and to power what's possible on the web.We are looking for a Billing & Collections Analyst to ensure that Webflow customers are provisioned the correct entitlements in a timely manner. This role is essential for managing and optimizing the provisioning process, ensuring that our customers have access to the services and features they have purchased at the time their contract starts.**About the role**:- Location: Remote-first (Mexico)- Full-time- Permanent- Mexico (figures cited below are in MXN and pertain to workers in Mexico)- 373,000 - 487,500This role is also eligible to participate in Webflow's company-wide bonus program. Target amounts are a percentage of base salary and vary by career level. Payouts are based on company performance against established financial and operational goals.Please visit our Careers page for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.- Reporting to the Manager, BillingAs a Billing & Collections Analyst, you'll- **Manage Customer Entitlements**:Accurately provision and manage customer access to Webflow, ensuring timely delivery of entitlements and addressing any discrepancies.- **Account Administration**:Handle account setup, updates, and deprovisioning processes while maintaining compliance with company policies and procedures.- **Collaboration and Communication**:Work closely with internal teams such as Sales, RevOps, Customer Support and Engineering to streamline provisioning workflows and resolve issues efficiently.- **Process Improvement**: Identify opportunities to enhance provisioning processes, implement best practices, and ensure adherence to quality assurance standards.- **Billing and Collections Support**: Partner with the Billing and Collections teams to support customer billing and collection efforts, ensuring seamless integration of provisioning and billing processes to enhance customer satisfaction and operational efficiency.In addition to the responsibilities outlined above, at Webflow we will support you in identifying where your interests and development opportunities lie and we'll help you incorporate them into your role.**About you**:**Requirements**:- 1+ years of experience working in a customer service environment- 1+ years of experience working in a technology company- Business-level fluency to read, write and speak in EnglishYou'll thrive as a**Billing & Collections Analyst if you:- Have prior experience working in order management or provisioning- Have experience working with high data volumes- Are an effective communicator- Have the ability to operate independently and thrive in a fast-paced environment- Have experience with Netsuite and Stripe- Have proficiency in Microsoft excel- Stay curious and open to growth — actively building fluency in emerging technologies like AI to unlock creativity, accelerate progress, and amplify impact**Our Core Behaviors**:- **Obsess over customer experience.** We deeply understand _what_ we're building and _who_ we're building for and serving. We define the leading edge of what's possible in our industry and deliver the future for our customers- **Move with heartfelt urgency.** We have a healthy relationship with impatience, channeling it thoughtfully to show up better and faster for our customers and for each other. Time is the most limited thing we have, and we make the most of every moment- **Say the hard thing with care.** Our best work often comes from intelligent debate, critique, and even difficult conversations. We speak our minds and don't sugarcoat things — and we do so with respect, maturity, and care- **Make your mark.** We seek out new and unique ways to create meaningful impact, and we champion the same from our colleagues. We work as a _team_ to get the job done, and we go out of our way to celebrate and reward those going above and beyond for our customers and our teammates**Benefits & wellness**:- Equity ownership (RSUs) in a growing, privately-owned company- 100% employer-paid healthcare, vision, and dental insurance coverage for full-time employees (working 30+ hours per week) and their dependents. Full-time employees may also be eligible for voluntary insurance options where a