Gallery Supervisor

Summary

**Front Desk Duties**:

- Welcome, check-in, and check-out guests efficiently and warmly.
- Operate the **Opera** PMS (or similar) to manage reservations, room assignments, and billing.
- Attend to and **resolve guest complaints or concerns** with professionalism, empathy, and promptness, always aiming to exceed expectations.
- Provide tourist information, details on hotel services, and local recommendations.
- Perform cashier closing duties and basic shift reports.

**Café-Bar Duties**:

- Oversee and operate the small café-bar service, including preparing hot beverages, simple cocktails, and serving light food items (snacks, pastries).
- Ensure the area is always clean, fully stocked, and visually appealing for guests.
- Attend to guests at the bar, taking orders and ensuring prompt and friendly service.
- Control basic inventory (coffee, milk, beverages, snacks) and report restocking needs.
- Adhere to all health, safety, and hygiene standards in food and beverage handling.

**General Duties**:

- Create reports and manage documentation using **Microsoft Office** (Word, Excel, Outlook).
- Act as a liaison between guests and other departments (housekeeping, maintenance).
- Ensure the safety and security of guests and the premises.

**Qualifications**:
**Requirements**:

- **Education**: Completed Bachelor's degree (in Hotel Management, Tourism, Business Administration, related field, or any concluded professional degree).
- **Residency**:Must be a local resident** of [City/Region]. (Note: Due to company policy, **we are unable to hire foreign nationals** for this position).
- **Experience**: Previous experience in hotel front desk and/or café/bar service is preferred. Experience with hotel PMS systems is a plus.
- **Languages**:Intermediate English** (conversational and written) is **mandatory**.
- **Technical Skills**:

- Knowledge of **Opera** PMS (desirable, or similar system).
- Proficiency in **Microsoft Office** (Word, Excel, Outlook).
- **Personal Skills**:

- Proven skill in **handling and resolving complaints**.
- Excellent communication and customer service orientation.
- Strong organizational skills, responsibility, and ability to work under pressure.
- Proactive, positive attitude, and team player.
- Availability to work rotating shifts, weekends, and holidays.