Gallery Supervisor

Summary**Front Desk Duties**:- Welcome, check-in, and check-out guests efficiently and warmly.- Operate the **Opera** PMS (or similar) to manage reservations, room assignments, and billing.- Attend to and **resolve guest complaints or concerns** with professionalism, empathy, and promptness, always aiming to exceed expectations.- Provide tourist information, details on hotel services, and local recommendations.- Perform cashier closing duties and basic shift reports.**Café-Bar Duties**:- Oversee and operate the small café-bar service, including preparing hot beverages, simple cocktails, and serving light food items (snacks, pastries).- Ensure the area is always clean, fully stocked, and visually appealing for guests.- Attend to guests at the bar, taking orders and ensuring prompt and friendly service.- Control basic inventory (coffee, milk, beverages, snacks) and report restocking needs.- Adhere to all health, safety, and hygiene standards in food and beverage handling.**General Duties**:- Create reports and manage documentation using **Microsoft Office** (Word, Excel, Outlook).- Act as a liaison between guests and other departments (housekeeping, maintenance).- Ensure the safety and security of guests and the premises.**Qualifications**:**Requirements**:- **Education**: Completed Bachelor's degree (in Hotel Management, Tourism, Business Administration, related field, or any concluded professional degree).- **Residency**:Must be a local resident** of (City/Region). (Note: Due to company policy, **we are unable to hire foreign nationals** for this position).- **Experience**: Previous experience in hotel front desk and/or café/bar service is preferred. Experience with hotel PMS systems is a plus.- **Languages**:Intermediate English** (conversational and written) is **mandatory**.- **Technical Skills**:- Knowledge of **Opera** PMS (desirable, or similar system).- Proficiency in **Microsoft Office** (Word, Excel, Outlook).- **Personal Skills**:- Proven skill in **handling and resolving complaints**.- Excellent communication and customer service orientation.- Strong organizational skills, responsibility, and ability to work under pressure.- Proactive, positive attitude, and team player.- Availability to work rotating shifts, weekends, and holidays.