Customer Service Management Trainee

hace 6 días

Monterrey, México Uline A tiempo completo

**Customer Service Management Trainee**

**From $35,000 pesos per month to $39,000 pesos per month**

**Monterrey Branch**

**Carr. Miguel Aleman KM 21 #6**

**Prologis Park Apodaca**

**Apodaca, N.L. Mexico 66627**

Uline. Where work ethic and hustle are rewarded. Customer Service is the heartbeat of our company.

**Hours**:24/7 operation - Various shifts available with set schedules.

**Better together than apart.** This position is on-site, and we are looking for good people who share our passion.

**Position Responsibilities**
- Manage and lead a team of customer service reps on a daily basis.
- Participate in a rotational training program covering all aspects of customer service management.
- Set goals and provide mentoring / coaching.
- Perform quality monitoring on team members and provide feedback.
- Audit department processes and identify areas for improvement.
- Assist in the recruiting process to fill customer service positions.

**Minimum Requirements**
- High school diploma or equivalent. Bachelor's degree **preferred.**
- **Bilingual (English / Spanish) - 100% in both verbal and written forms.**
- Excel at verbal communications, listening, feedback, delegation, fostering teamwork and multi-tasking.
- Strong track record of customer-focused service and attention to detail.
- Prior leadership / management experience is **a plus.**

**Benefits**
- Complete insurance coverage that includes medical, dental, vision and life insurance plus wellness programs.
- Savings fund with employer match.
- Paid holidays and generous paid time off.
- Tuition Assistance Program that covers professional continuing education.
- Bonus programs that include annual performance, sales goals and profit sharing.

**About Uline**

Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 9,000 employees across 13 locations, it's time you joined Uline.

Uline is proud to operate as a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening.

EEO/AA Employer/Vet/Disabled

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