Senior Customer Success Manager
hace 2 semanas
Company Overview:
ChiroQueens.io is a leading marketing agency that provides Lead management & appointment booking. We pride ourselves on delivering exceptional customer experiences and cultivating long-term relationships with our clients. As we continue to expand, we are seeking a highly motivated and talented Senior Customer Success Manager (CSM) to join our dynamic team.
Position Overview:
The Customer Success Manager (CSM) is a critical role responsible for ensuring the success and satisfaction of our valued customers. As a CSM, you will act as a trusted advisor, building strong relationships with key stakeholders, understanding their business needs, and proactively identifying opportunities to enhance their experience with our products/services. You will be the primary point of contact for customers, guiding them through their journey, and ensuring their objectives are met. Collaboration with cross-functional teams will be essential to deliver a seamless customer experience and drive customer retention and growth.
Qualifications:
- 5+ years of experience in managing tough customers
- Strong social media experience. Familiarity with running facebook Ads is a plus.
- Exceptional communication skills. Ability to provide business advise and to take control of the conversation
**Job Types**: Contract, Full-time
Pay: $17,000.00 - $25,000.00 per month
Application Question(s):
- Tell me an instance of managing a tough customer.
Work Location: Remote
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