Contact Center Support Specialist

hace 2 días

San Luis Potosí, México ABB A tiempo completo

**Contact Center Support Specialist**:
**At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.**:
**This position reports to**:
Procurement Team Lead

**Your role and responsibilities**:
In this role, you will have the opportunity to act as the first point of contact for ABB customers, with the intention to make ABB an easy and trusted choice to do business with. Each day, you will provide internal and external customer support such as technical support, order and payment related assistance, forwarding supplier offers, finding the right speaking partner, etc., and coordinate with relevant resources to have complete case ownership. You will also showcase your expertise by improving customer experience and first contact to cash transition rate and creating more business opportunities for ABB. The work model for the role is: #LI-Remote This role is contributing to the Process Automation business in San Luis Potosi. You will be mainly accountable for: - Recommending appropriate solutions for customer requests and coordinating with related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, and invoice) is in place. - Initiating customer feedback loops in regular intervals by following commonly agreed processes, understanding their satisfaction level, and identifying areas of continuous improvement. - Supporting the regular maintenance of contact lists, routing tables, and information on internal/external pages. - Assisting the business in outbound activities like marketing campaigns and providing follow-the-sun or face-to-face customer interaction services.

**Qualifications for the role**:

- Bachelor’s degree in Business Administration or related.
- Minimum of 1 year of experience in customer service/order entry or a related field required.
- Fluent in Spanish & English
- MS Office experience preferred
- Previous SAP experience a plus
- Previous Salesforce (or similar CRM) a plus

**Benefits**:

- Paid Parental leave (gender neutral)
- Life insurance
- Retirement plan
- Healthcare plan
- Wellbeing program- Dental insurance
- Flex days
- Employee Assistance Program (PAE)
- Development platforms: Spark, Harvard Manager Mentor and English Learning EF English Live School (EF)

**More about us**:

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