Contact Center Support Specialist

hace 1 semana

San Luis Potosí, México ABB A tiempo completo

**Contact Center Support Specialist**:
**At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.**:
**This position reports to**:
Support Services Manager

**Your role and responsibilities**:
**Qualifications for the role**:

- Bachelors degree required (Engineering preferred).
- 1 - 2 years experience in Costumer Support / Costumer service positions in a Contact Center.
- Advanced English required (German, French or Portuguese is plus).
- Proactive, with demonstrated ability to take ownership of customer issues.
- Collaborative, Solution-focused approach, and diplomatic written and spoken communication.

**What's in it for you?**:

- Coaching and mentoring from senior leaders and colleagues
- Get motivated by continuous improvement in what we do and how we do it, bring your know-how.
- Be yourself: join one or many of our Employee Resource Groups and make a difference

**Benefits**:

- Paid and Unpaid leave opportunities
- Life insurance
- Accident insurance
- Retirement plan
- Wellbeing program
- Dental insurance
- Flex days
- Employee Assistance Program (PAE)
- Development platforms: Spark, Harvard Manager Mentor and English Learning EF English Live School (EF)

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