Commercial Operation Senior Manager

Company Overview:
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

LI-Hybrid

Team Overview:
We are seeking an experienced Commercial Ops Manager to directly oversee two critical teams: the Sales Effectiveness team and the Portfolio Efficiency team. Your role will be to be acting as a facilitator to the commercial team (dashboard, tactics and tools) while seeking efficiencies in their processes.

Role Responsibilities:

- Setting strategic direction and ensuring operational excellence.
- Develop and implement strategies to enhance sales effectiveness, focusing on optimizing sales processes and tools.
- Utilize data analytics (dashboards) to drive decisions, improve sales performance, and increase efficiency across teams.
- Lead cross-functional initiatives to align sales strategies with broader company goals.
- Collaborate with senior management to identify opportunities for process improvements and innovative sales practices.
- Mentor and develop team members, fostering a culture of continuous improvement and professional growth.
- Oversee the integration and implementation of new sales tools and technologies.
- Regularly review and report on team performance against sales targets and strategic objectives and headcount efficiency.

Role Qualifications:

- Bachelor’s degree in Business Administration, Industrial Engineering, Marketing, or a related field; Master’s degree preferred.
- Proven experience in sales management and team leadership, ideally within the Food Delivery industry.
- Strong background in sales analytics and portfolio management.
- Demonstrated ability to develop and execute sales strategies effectively.
- Project management experiences and Processes.
- More than 10 years of expertise.
- Advance level of English

EEO Statement:

- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

**We are committed to building inclusive and diverse teams.**

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

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