Lead Sales Support

NDT Global is the leading provider of ultra-high-tech diagnostic inspection solutions, advanced data analysis and integrity assessment services for ensuring the safety and longevity of energy-sector infrastructure assets. Recognized as the forerunner in ultrasonic inspection technologies comprising Pulse Echo, Pitch-and-Catch and Phased Array, as well as Acoustic Resonance (ART Scan) methodologies, the company also deploys a range of non-ultrasonic technologies, such as Inertial Measurement Units, with more under development. NDT Global strategically applies its inspection technologies to detect, diagnose and model various types of threat—circumferential or axial cracks, metal loss, geometry, mapping, and more—across diverse classes of assets. By providing predictive, decision-ready insights driven by the world’s most accurate data, NDT Global enables the conditions for asset owners to optimize infrastructure health and drive operational efficiencies while reducing risk and minimizing their carbon footprint.
The goal of the Sales Support Lead (SSL) is to manage the functions essential to sales force productivity and provide day-to-day sales operations support such as generating proposal, bid related documents, cost and pricing analysis, contract review and facilitate sales motion. The sales support lead will coordinate tasks between the sales support team and account executive to manage day-to-day sales operations and enhance the overall productivity and effectiveness of the sales organization. A key responsibility will be helping the Sales team meet and exceed sales forecasts and revenue targets utilizing data analytics and actionable reporting.
Proposal and Sales Support
- Coordinate and distribute tasks within the sales support team to mitigate overload of tasks.
- Provide training, guidance, and support to the sales support team
- Ensure that proposals are prepared according to internal guidelines
- Perform cost and price calculations in coordination with Sales and Operations
- Ensure that the sales processes adhere to the appropriate approval process and are in line with the current company Sales Strategy and Commercial Guidelines.
- Perform risk assessments
- Facilitate handover from Sales to Operations to ensure smooth transition of information and ownership.
- Review commercial impact on contract and assist in negotiations with the client if required.
- Platform Super User (CRM, ERP, Sales tools)
- Responsible for client portal registration by facilitating input from different departments and maintenance of the data.
- Implement systems for business and sales controlling, carry out regular analysis as well as ad-hoc
- reports.
- Attend events as required to support the Sales Team.

**Qualifications/Education**:

- Bachelor's degree, a technical diploma or related education is required

**Experience**:

- Minimum of five years' experience in a data driven, analytical role
- Minimum of four years' experience developing, improving, and implementing new and revised processes
- Must be proficient in spoken and written English, Spanish is a plus

**Software/Technology/Equipment**:

- Intermediate knowledge of Microsoft Teams
- Intermediate understanding of Power BI or similar program
- Advanced knowledge of Microsoft Office (Word, Excel, Power Point, Sharepoint and Outlook)
- Advanced knowledge of Customer Relationship Management system, Sales Force preferred
- Advanced knowledge of ERP system, SAP preferred

**Work Environment**:

- Works in a general office environment
- Occasional domestic and/or international travel

**Benefits**:

- Health Benefits: Eligible from the 1st of the month (medical, dental, vision, Life)
- RRSP Pension and Matching
- Vacation and sick time: Accrues as of day 1
- Volunteer time off
- Hybrid / Flexible work environment
- Great team and a strong company culture
- Training and development opportunities
- Challenging tasks in innovative and diverse teams
- Attractive compensation system