Senior Customer Service Advisor

hace 5 días

Monterrey, México LRQA group A tiempo completo

**Requirements**:

- Prioritise, plan and complete client service delivery tasks in line with global and local business requirements. Includes liaising with clients, dealing with complex queries and proactively. resolving service issues within agreed deadlines/targets.
- Build and maintain good client relationships through proactive communication and action to fulfil client expectations.
- Identify and refer potential client complaints and opportunities for new business by providing potential solutions and striving for continuous improvement.
- Responsible for the accuracy and completeness of client data in LRQA business systems.
- Liaise with and provide support to other team members, departments and offices, as may be required.
- Develop a good knowledge and understanding of LRQA products, services, systems and processes on an on-going basis.
- Identify and suggest improvements to service delivery processes and procedures.
- Mentor other team members and new staff to transfer knowledge of LRQA’s products and processes.
- Actively contribute to team meetings and client service initiatives.
- Carry out any other task within the client service team, at the request of the line managers.

**Diversity and Inclusion at LRQA**:
We are on a mission to be the place where we all want to work and we are passionate about embracing different perspectives because we understand the value this brings to our business, our clients and each other. We are all about creating a safer and more sustainable future and our inclusive culture is right at the heart of our business.

Together our employees make our communities better and we want you to be part of our diverse team

LRQA is a leading global assurance provider. The integrity and expertise we bring to our partnership with clients support their journey to a safer, more secure and more sustainable future. (Group entities).

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