UX Researcher

As passionate about our people as we are about our mission.

What We’re All About:
Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.

What Makes Q2 Special?
- Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
- Responsibilities:
- Build relationships with and educate cross-functional product teams on methods for conducting rigorous research with end-users.-
- Manage research projects with mínimal supervision and rigorously weigh the merits of various research methods for a given problem.-
- Conduct mixed-methods user research and testing of both concept-stage and in-progress design work, as well as work with other departments to formulate research plans.-
- Transform amorphous requests for research into rigorous project plans.-
- Recognize, deeply understand, and analyze user experience issues without introducing bias.-
- Engage internal and external research participants through recruitment, screening, study moderation, and compensation.-
- Facilitate both live and asynchronous research sessions.-
- Generate and reliably analyze both qualitative and quantitative data to produce insights for your product teams.-
- Construct surveys, usability test scripts, interview questions, card sorts, tree tests, and other research artifacts-
- Develop effective research presentations and reports to communicate results and recommendations-
- Collaborate with the rest of the UX Research team on additional research initiatives as needed.**Requirements**:
- Bachelor’s degree or higher in UX Design, Psychology, Experimental Psychology, Human-Computer Interaction, Information Sciences, Computer Science, or similar fields.-
- Minimum of 3 years of experience in UX Research or an equivalent amount of experience in a similar role dealing with human insights.-
- Strong collaboration, verbal communication, written communication, and presentation skills.-
- Self-starter with the ability to create structure in an ambiguous environment-
- Familiar with UX Design best practices and principles.-
- Experience working with UX Research tools such as Qualtrics, Optimal Workshop, Dovetail, and User Interviews is a plus, but not required.-
- Experience in the banking industry a plus, but not required.Health & Wellness- Hybrid & Remote Work Opportunities- Flexible Time Off- Career Development & Mentoring Programs- Generous Retirement Benefit Plans, including a company-matching HSA program.- Health & Wellness Benefits, including a 12-weeks of parental leave for eligible new parents- Community Volunteering & Company Philanthropy Programs- Employee Peer Recognition Programs - “You Earned it”

How We Give Back to the Community:
You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our

Q2 Community page
- Q2 supports dozens of wide-reaching organizations, such as the

African American Leadership Institute

,

Ladders for Leaders

, and

The Trevor Project

, promoting diversity and success in leadership and technology. Other deserving beneficiaries include

Resource Center

helping LGBTQ communities,

JDRF

, and

Homes for our Troops

, a group helping veterans rebuild their lives with specially adapted homes.
- At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status._