Application Support Technician Level 1

hace 2 semanas

Tijuana, México Seguros Confie A tiempo completo

**Job Information**:
Department Name
- INFORMATION TECHNOLOGY

Job Type
- Full time

Service Now Ticket
- INC1252661

Industry
- Technology

Modality
- WFH

Work Experience
- 0-1 year

Assigned Recruiter Contact

Date Opened
- 05/15/2025

City
- Tijuana

State/Province
- Baja California

Country
- Mexico

Zip/Postal Code
- 22010

**Job Responsibilities and functions**
- Record and classify received Incidents and undertake an immediate effort to restore a failed IT Service as quickly as possible
- Log all Incident/Service Request details, allocating categorization and prioritization codes
- Communicate effectively with end-users, team members, and other stakeholders, providing updates on support progress and issue resolution
- Verify resolution with users and resolve Incidents in ServiceNow
- Escalate Major Incidents to the Application Support Supervisor
- Escalate Incidents at risk of breaching Service Level Agreement to the Application Support Supervisor.
- Assess and triage support tickets to identify basic issues that can be resolved at the Level 1 support level.
- Escalate complex issues or those requiring deeper technical knowledge to Level 2 or Level 3 support teams.

**Requirements**:
University/ College degree (Desirable)

Advance English Level

Specialized knowledge
- Strong computer literacy skills, Proficient in Microsoft Office Products
- General Computer knowledge (CPU hardware component’s)

**Benefits**:

- Paid days off
- Competitive weekly salary
- Great location (Zona Río, Tijuana)
- Benefits by law and more
- Private Health Insurance and Preventative Care
- Friendly work environment
- Savings Fund and voluntary Savings Account
- Financing and discounts at various establishments around the city
- Career growth opportunities
- Constant motivational events and more

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