Global Self Service Device Engineering Lead

Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
- “At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member._
- Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and car care”_

We are currently seeking an experienced professional to join our team in the role of **Global Self Service Device Engineering Lead**

If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.

Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Operations, Services and Technology combines global expertise and technology to help keep us ahead of the competition.

**Principal responsibilities**
- platform engineering of public customer facing Self Service Devices (SSDs) globally including Automated Teller Machines (ATM), Cash Deposit Machines, Cheque Deposit Machines & kiosks with no money transaction.
- manage 18,000+ Self Service Devices in 38 markets in a highly regulated environment to deliver excellent customer experience while keeping our bank and customers safe
- manage a global team of engineers in various countries to provide consultancy, development & support for the estate
- define global standard and develop solutions to manage endpoint infrastructure effectively including hardware, operating system, device drivers, Active Directory GPO, infrastructure software, security software, software management tool, remote access tool, privileged access management tool plus alert & monitoring tool.
- collaborate with internal teams & external vendors to resolve production incidents / threat, evergreen the hardware & software running and deploy security patches timely to maintain high service availability & keep our customer safe
- design, build, deploy, enhance and support solutions to fulfil requirement of business, regulators & follow cybersecurity standard.
- continuously improve internal processes with standardized technologies globally for faster time to deliver and higher service quality
- manage budget with optimal cost effectiveness
- ensure all risk controls are fully in place and adhere to HSBC standards

Requirements

Requerimients
- Up to date knowledge and practical experience of various technologies in Windows O/S, Active Directory GPO, Windows protection, Endpoint management, toolkits and methodologies. Knowledge in self service device hardware and software is preferred.
- Strong track record in delivering endpoint hardware/software products, ideally within financial services, digital or regulatory environments.
- Extensive experience in large and diverse technology / business environments - broad understanding of end to end architecture.
- Provide technical thought leadership in how to improve and transform Engineering practises within Channels IT.
- Strong understanding of Agile and DevOps ways of working (ideally with qualification)
- Passion for technology and understanding how things work, actively keeps themselves up to date
- Excellent written and spoken communication skills with experience of successfully influencing others, negotiating effectively and winning over audiences with compelling and persuasive presentations.
- Built effective networks both internally and externally and created opportunities for others to work collaboratively.
- Ability to work across geographies, understanding the diversity and bringing people together.
- Proactive approach in driving actions forward.
- Ability to challenge decisions appropriately.
- Attract and Retain talents.
- Appreciate and Encourage automation and innovation culture within the WPB IT.
- Help to motivate team in updating their skillsets regularly through continuous learning and opportunities.
- Ensure regular interactions within the global team, to encourage speak up culture.
- Ensure proper distribution of A&A and R&R within department seamlessly and fairly.
- Connex
- Tango
- SSP

You’ll achieve more when you join HSBC.

**Issued By HSBC Electronic Data Processing (India) Private LTD