Business IT Manager

hace 3 días

Guadalajara, México Genpact A tiempo completo

**Responsibilities**:

- Overall IT responsibility for specific accounts in Latin America
- Proactively develop customer relationships by listening, understanding, and anticipating needs, and suggesting appropriate solutions to ensure customer satisfaction and continuous alignment with the customer’s business needs.
- Supports all aspects of our projects/initiatives from project scope definition.
- Monitors time and dollar expenditures to ensure projects and budgets meet established targets.
- Writes periodic progress, project status and problems resolution reports regarding information technology for management review
- Participating in potential and existing customer engagements and leveraging IT to achieve business value
- Provide technical leadership for transitions of new portfolios and/or clients
- Driving the IT initiatives to achieve sustainable productivity and increased quality
- Partner within regional and Global IT teams to plan, execute and support all IT services
- Delegate tasks and responsibilities to appropriate personnel
- Work with BCP leader and customer to define, develop and test technical Business Continuity Plan from an IT standpoint
- Plan procurement, delivery and installation of IT equipment for the accounts
- Engage on IT related audits and contract management.

Minimum qualifications:

- Advanced English
- Bachelor’s degree in IT, computer systems or related field

**Preferred Qualification**:

- PMP, Agile, Scrum Master
- Power BI / Excel high end skills
- Overall knowledge of Cloud services

Tipo de puesto: Tiempo completo

Horario:

- Turno de 10 horas

Prestaciones:

- Programa de referidos
- Seguro de gastos médicos
- Seguro de gastos médicos mayores
- Vales de despensa

Tipos de compensaciones:

- Bono anual

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